Ratings based on 971 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
enjoyed the stay
by A verified traveler
Posted 15 Nov 2024
Some of the staff are not friendly. Just getting a towel takes forever. However, I will be remiss if I fail to give credit to a hardworking employee named Felisha, who went out of her way to help me. Otherwise, the service is a disaster. I nearly missed a meeting waiting to get a towel.
by A verified traveler from Montvale
Posted 10 Nov 2024
Pros: The room was spacious, great location. Cons: The tub was stained, the bathroom vanity beat up, the stand up lamp had to be unplugged to turn it on or off, the parking lot exit didn't work one time trying to leave.
by A verified traveler
Posted 9 Nov 2024
Terrible property. Staff was rude. Would not give me the room I ordered and would not give me any money back. No maid service even though requested. No pool towels and when I asked for regular towels for the pool they refused. When I asked for more towels for the room they refused. Parking lot was gated and the gate would not work causing a 30 minute delay getting out. Hotel blamed Expedia for reserving the wrong room when it was the hotel that gave my room away due to late check in and had to share a bed instead of having the two beds I reserved hotel would not switch rooms. I blame both Expedia and Hilton and will no longer use either the site or a Hilton hotel. Do not stay here.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Perfect location if you are downtown
by A verified traveler from Louisville
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 24 Oct 2024
