Ratings based on 1,054 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
The hotel was located centrally and all the attractions were in easy walking distance. The staff was incredibly friendly and the room was immaculate. I would definitely recommend this hotel for anyone visiting the Rock and Roll hall of fame, browns, guardians, cavaliers or local theater
Comment from Hotel Management
26 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler from dublin
Posted 23 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Melitta......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 23 Jun 2024
Staff were excellent
Comment from Hotel Management
26 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Jordache......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 23 Jun 2024
Mr Alex, valet were wonderful!
by A verified traveler
Posted 21 Jun 2024
No ice machines on each floor
Room was way overpriced.
Comment from Hotel Management
21 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Robert......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we were somewhat able to meet them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 19 Jun 2024
Very clean and great staff!
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Paul......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Thomas......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 19 Jun 2024
Thank you
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Hank......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Mauritania......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler from Doral
Posted 10 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Jose......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
