Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Great hotel. We enjoyed our stay.
Comment from Hotel Management
30 Dec 2024 by Brian Sims, Hotel Management
Hello Marisella and thank you for your review. I appreciate your taking the time to do that and I am pleased that you enjoyed your stay so much. We hope to see you again in the future!
by A verified traveler
Posted 30 Dec 2024
Surrounding area..parking...limited availabilty, walking.. sidewalks in need of repair.
Comment from Hotel Management
30 Dec 2024 by Brian Sims, Hotel Management
Thank you for staying with us Elaine. I am happy to see you enjoyed your stay with us. Being a downtown property on busy weekends parking can get tricky although the city garages are almost available for parking when away from the hotel.
by A verified traveler
Posted 29 Dec 2024
Average hotel good for families. Close enough to downtown if you like to walk.
Comment from Hotel Management
30 Dec 2024 by Brian Sims, Hotel Management
We appreciate your staying with us Mark. We hope to see you again soon!
by A verified traveler
Posted 29 Dec 2024
The staff were great & accommodating.
Parking fees are a bit outrageous
$20 to $25/day is fair considering but $36/day is outrageous. This isn’t DC or NY…
Comment from Hotel Management
30 Dec 2024 by Brian Sims, Hotel Management
Thank you for the review Bernard. I appreciate your staying with us. Being a downtown hotel parking can be difficult. We are actually one of the cheaper hotels for the valet parking service. We hope to see you again soon!
by A verified traveler
Posted 25 Dec 2024
Enjoyed our stay. Very comfortable and convenient to all we wanted to see.
Comment from Hotel Management
30 Dec 2024 by Brian Sims, Hotel Management
Thank you for the great review Tara. We appreciate your business and hope to be able to welcome you back to our property soon!
by A verified traveler
Posted 23 Dec 2024
I’m pleased with the ease of checking in and the cleanliness of the room was great. It is fantastic to have a kitchen area with small children. We enjoyed the free breakfast. It can be slightly noisy due to surrounding area traffic and it’s adjacent to an empty lot is a bit of an eye sore. However, in a few blocks, you are in the shopping area and restaurants which is great.
Comment from Hotel Management
23 Dec 2024 by Brian Sims, Hotel Management
Thank you for the review Josephine! I am so glad you enjoyed your stay with us. We look forward to welcoming you back to our property soon!
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Brian Sims, Hotel Management
Thank you for the review Karen!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Brian Sims, Hotel Management
Sorry to see you did not enjoy your stay with us Elizabeth. I am hopeful that you will give us another chance to wow you!
by A verified traveler
Posted 13 Dec 2024
Great location
Comment from Hotel Management
13 Dec 2024 by Brian Sims, Hotel Management
Thank you for the great review Julia.
by A verified traveler
Posted 11 Dec 2024
Considering the cost, this hotel was underwhelming. We had 4 suites booked. One room was dirty and was missing some furniture. The manager took notes, but that was all. One room had a broken door they couldn’t fix. The occupants were not moved to a different room until the next day. The breakfast buffet had very limited choices and the manager forgot to order waters, so they ran out on day 3 of our 5 night stay. The valet parking was expensive and they didn’t even park our car every night. There was no hot water the first morning and we were told that was normal.
Overall, the staff was friendly and the common areas were clean.
Comment from Hotel Management
13 Dec 2024 by Brian Sims, Hotel Management
Thank you for your review Elizabeth. I am sorry that we did not meet your expectations. I was disappointed to read that you thought our complimentary breakfast was limited as we always get such positive reviews on that. I apologize we did have an issue one day with our hot water, but it was fixed very quickly, and I am sorry that it happened at all. I do hope we can see you again in the future and welcome you back to Charleston!
