Ratings based on 1,028 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Courtesy of staff
Comment from Hotel Management
26 Nov 2024 by Melanie B, Hotel Management
Dear David F,Thanks for reviewing our property. It was great to see you enjoyed the courtesy of the front desk staff. We truly want to always display Southern Hospitality. Thanks for choosing us!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Melanie B, Hotel Management
Dear Angela,Thanks for the 5-star rating. We really appreciate having the opportunity to please our valued guests. Thanks again for choosing us!
by A verified traveler
Posted 23 Nov 2024
Comfortable beds. Helpful front desk. Would use again
Comment from Hotel Management
25 Nov 2024 by Melanie B, Hotel Management
Dear STEPHEN,Thanks for the awesome review. We appreciate the feedback. We are continuously working to provide a lovely experience for all of our valued guests. Thanks again for staying with us!
by A verified traveler
Posted 21 Nov 2024
This hotel was well maintained and clean. If you are looking to stay in Charleston and don't want to pay the high prices to stay downtown, this is a good option. It didn't cost a lot to Uber downtown and back to the hotel. Parking can fill up in the main parking lots around the hotel, but they have a good option of parking in a deck next to the hotel and they will validate your parking at the main desk.
Comment from Hotel Management
22 Nov 2024 by Melanie B, Hotel Management
Dear John,Thanks for this awesome review. It was great to see you felt the hotel was well maintained and clean. It was also great to see that the overflow parking option worked really well for you. Thanks again for choosing us!
by A verified traveler
Posted 18 Nov 2024
Was not able to check-in until after 5:00pm. Unacceptable!
by A verified traveler
Posted 17 Nov 2024
Facility was excellent except for a faulty elevator that seemed to be recurring outage all weekend. Parking on site was somewhat limited. There was additional parking across the street in a parking garage but somewhat inconvenient. On the plus side, breakfast was excellent, area was very clean, and breakfast staff were outstanding.
Comment from Hotel Management
19 Nov 2024 by Melanie B, Hotel Management
Thank you for taking the time to share your feedback! We’re thrilled to hear that you found our facility excellent and enjoyed the breakfast experience. It’s especially wonderful to know that our breakfast team made such a positive impression with their outstanding service—they’ll be delighted to hear your kind words!We sincerely apologize for the inconvenience caused by the elevator outage and limited on-site parking. Your comments are invaluable, and we’re working diligently to address the elevator issue to ensure a seamless experience for our guests moving forward. While the additional parking option across the street may have been less convenient, we appreciate your patience and understanding.We’re so pleased that the cleanliness and overall quality of your stay stood out, and we hope to have the opportunity to welcome you back for an even more enjoyable visit in the future.
by A verified traveler
Posted 17 Nov 2024
Room smelled like cat pee. No parking. Noise late at night and early morning. 3AM party people
Comment from Hotel Management
19 Nov 2024 by Melanie B, Hotel Management
Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay fell short of expectations, and we sincerely apologize for the challenges you encountered.The room odor you described is certainly not up to our standards, and we have already addressed this concern with our housekeeping and maintenance teams to ensure it is resolved promptly. Regarding parking and noise disturbances, we understand how important a peaceful and convenient stay is, and we are working diligently to enhance these aspects of our guest experience.We truly value your feedback as it helps us identify areas for improvement. Should you give us the opportunity to welcome you back in the future, please reach out to me directly, and I will do everything I can to provide you with a seamless and enjoyable stay.Thank you again for sharing your thoughts, and we hope to have the chance to regain your trust.
by A verified traveler
Posted 14 Nov 2024
Great Service
Comment from Hotel Management
15 Nov 2024 by Melanie B, Hotel Management
Dear James,Thanks for the review. It was great to see that you felt the service was great. We aim to provide a wonderful experience for our guests, and it appears we met the mark with you. Thanks again for staying with us!
by A verified traveler
Posted 13 Nov 2024
Difficult to find once it got dark.
Comment from Hotel Management
14 Nov 2024 by Melanie B, Hotel Management
Dear Jerri,Thanks for the wonderful review. We apologize that we were a little difficult to find. If you are ever back in the area, please come back and visit with us.
by A verified traveler
Posted 11 Nov 2024
Staff was really helpful and nice, hotel had an excellent breakfast and was very clean.
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Thank you for the 5/5 rating! We’re so happy to hear that you had a great experience with us. Your positive feedback is much appreciated, and it’s wonderful to know we met your expectations.We’d be delighted to have you stay with us again in the future. Thank you for choosing us, and we look forward to welcoming you back!
