Ratings based on 140 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
Comment from Hotel Management
28 Aug 2024 by Recepción, Hotel Management
Buenas tardes. Sin afán de presunción pero hay hoteles en esta zona que ni siquiera tienen aire acondicionado y solo son ventiladores de techo.
by A verified traveler
Posted 8 Jul 2024
The property was in deplorable condition and look nothing like the photos provided
Comment from Hotel Management
28 Aug 2024 by Recepción, Hotel Management
El uso de la palabra: deplorable. Se usa de manera exagerada ya que el hotel cuenta con los servicios esenciales básicos.
by A verified traveler
Words do not describe!
Posted 5 Jul 2024 on HotelsOur stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.
Comment from Hotel Management
19 Aug 2024 by Pablo N., Hotel Management
Respeto su comentario pero es una exageración.Si desea mejores instalaciones con todo respeto les recomiendo reserven en la zona hotelera de cancun. claro les costara mucho mas.
by A verified traveler
Posted 17 May 2024
Staff are nice.
by A verified traveler
Posted 15 Apr 2024
Do Not Stay Here.
Really terrible
by A verified traveler from Carmichael
Posted 26 Mar 2024
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
by A verified traveler
Posted 12 Mar 2024
Did not like the smell air smell nasty
by A verified traveler
Posted 9 Mar 2024
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
by A verified traveler
Posted 4 Mar 2024
Shops are nearby
by A verified traveler
Posted 29 Feb 2024 on Hotels
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
