Ratings based on 54 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2024
Overall good experience and I recommend it.
The staff are very respectful and helpful. The room met the expectation. The internet is good (most of the time). The lack of toilet paper was upsetting. The area around the hotel is very noisy during the day, and not very clean, but it's also right next to Attaba metro station where you can either ride Green Line 3 or Metro Line 2, it's also 10 minutes walk to Ramses train / bus station, downtown, or the Nile/Zamalik which are also accessible by metro.
Comment from Hotel Management
30 Jan 2024 by City Hostel , Hotel Management
Our dear guest, Thanks for your feedback is much appreciated, we are so glad you enjoyed your stay with us cannot stay your next visit.
by A verified traveler
Non refunding after staying for less days you paid
Posted 22 Dec 2023 on HotelsThey don't refund money.Incase you paid for 10 days and you stay there for 3 days your money won't be refund to you.
Comment from Hotel Management
11 Jan 2024 by City Hostel , Hotel Management
Our Dear Guest,Thanks for your review,, according to the refund,, the payment is deposited to Expedia and then Expedia,, transfer the money to us after your check out time,as we mentioned, before many times,, please be aware,, we did not collect the payment from any guest as we mentioned before,, if you have any other queries,, please let us know.
by A verified traveler
Posted 26 Sep 2023
Thank you for the hospitality and service
Comment from Hotel Management
28 Sep 2023 by City Hostel , Hotel Management
Our dear guest, thank you for your review,, we are so glad you enjoyed your stay with us.. Can not wait your next visit
by A verified traveler
Posted 4 Sep 2023
I always come back to stay at this hotel. The most important thing to me is that it makes me feel safe and reliable. All the staff are so nice, and they have been working there for a long time. Each time I come, they remember me and make me feel like a home. Salah, Sayed, Abdelrhman, Nahed and her 3-year-old cute son. The other breakfast lady, whose name I don't know, has also been working there for a long time. It's good that the manager, Salah, speaks English and helped me a lot. The location is in the center, walking distance to everything. The hotel rate is good, including breakfast.
Comment from Hotel Management
4 Sep 2023 by City Hostel , Hotel Management
Our Dear Guest,Thanks for your feedback,, it is much appreciated,,, we are so glad you enjoyed your stay with us , cannot wait your next visit....
by A verified traveler
Posted 26 Aug 2023
Thanks for your amazing hospitality,, this is my place in cairo ,, thanks for the friendly staff,, and the excellent service.... the best cheapest hostel in the downtown...
Comment from Hotel Management
27 Aug 2023 by City Hostel , Hotel Management
Our Dear Guest,Thanks for your feedback,,, we are so glad you enjoyed your stay with us,, cannot wait your next visit....
by A verified traveler
Posted 22 Aug 2023
Thanks for your amazing hospitality and your friendly manner,, your hostel is perfect and with a perfect condition
Comment from Hotel Management
22 Aug 2023 by City Hostel , Hotel Management
Our Dear Guest,Thanks for your feedback,, we are so glad you enjoyed your stay with us,, can't wait your next visit....
by A verified traveler
Posted 19 Aug 2023
I like this place, it's inside old cairo and near to all the historical places, the staff is friendly and service is good
Comment from Hotel Management
19 Aug 2023 by City Hostel , Hotel Management
Our dear Guest,Thanks for your review,,, we are so glad you enjoyed your stay with us, cannot wait your next visit.
by A verified traveler
Posted 12 Jul 2023
Everything is wonderful
Comment from Hotel Management
13 Jul 2023 by City Hostel , Hotel Management
Our Dear guest,,Thanks for your feedback is much appreciated to us ,, we are so glad you enjoyed your stay with us,,, cannot wait your next visit...
by A verified traveler
Posted 11 Jul 2023
This place is very good and the hospitality is very comfortable, as well as the staff is very nice and friendly
Comment from Hotel Management
11 Jul 2023 by City Hostel , Hotel Management
Our dear guest, Thanks for choosing City Hostel,, we are glad you enjoyed your stay with us.... Cannot wait your next visit
by A verified traveler
Posted 23 Jun 2023
Front desk couple old employees are good always helpful but they hired a young guy who works at cleaning or serving staff so annoying always ask you for Pepsi your shoes your clothes etc like homeless kid even trying to get in your room look for staff etc.
Comment from Hotel Management
23 Jun 2023 by City Hostel , Hotel Management
Our dear guest,Thanks for your feedback is much appreciated,,, but please tell us your terrible experience,, because our staff are so helpful even front or house keeping doing our best to help guests and gain guest satisfaction, as well ,, to let our guests feel at home from the previous reviews ,,, so tell us more detail about your problems ,, if you have as you say to try to put it into consideration,,, and work on it .. Thanks again and waiting to hear from you... Please to help us...Best Regards,City HostelManagement
