Ratings based on 4,431 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from sunnyvale
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Yalitza Acosta, Hotel Management
Thank you for your 5 out of 5 rating. If there's anything you'd like to share about your stay or if you have any preferences for future visits, feel free to let us know. We're here to ensure you have a great time whenever you choose to stay with us!
by A verified traveler
Posted 10 Dec 2024
You get what you pay for. However, I didn’t sign up paying for rusty bathtubs with clogged drains, hair in the sink and dusty nightstands.
Comment from Hotel Management
10 Dec 2024 by Matthew, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations, and we sincerely apologize for the issues you experienced with cleanliness and maintenance in your room. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been.We take your comments seriously, and we will be addressing the concerns you raised with both our housekeeping and maintenance teams to ensure that these issues are resolved immediately. Cleanliness and comfort are essential to us, and we deeply regret that we fell short during your stay.We appreciate you bringing this to our attention, as it helps us improve. If there's anything we can do to make the rest of your stay more comfortable, please don’t hesitate to reach out directly. We hope you’ll consider giving us another opportunity to provide you with the quality experience you expect and deserve.
by A verified traveler
Posted 10 Dec 2024
I enjoyed my anniversary/staycation at the hotel I have no complains, every store & restaurant was like walking distance didn’t need to take out my car. I would definitely book again.
Comment from Hotel Management
10 Dec 2024 by Matthew, Hotel Management
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you had a great time celebrating your anniversary and enjoyed your staycation with us. It’s fantastic to know that our location and nearby amenities made your experience even more enjoyable, and that you didn’t need to use your car during your stay!We truly appreciate your kind words and are so happy to hear that you would consider booking with us again. We look forward to welcoming you back for another memorable stay whenever you’re ready!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Matthew, Hotel Management
Thank you so much for the perfect 5/5 rating! We’re delighted to hear that you had an excellent stay with us. Your feedback means the world to us, and we’re thrilled we could meet your expectations.If there’s anything you’d like to share or any way we can make your next stay even better, please don’t hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Dec 2024
Hospitable staff, nice clean hotel, a little difficult getting out of the parking area onto the one way street
Comment from Hotel Management
9 Dec 2024 by Chris R., Hotel Management
Hello Lisa,Thank you for sharing your feedback! We do hope to see you again! Kind Regards,
by A verified traveler
Posted 9 Dec 2024
It's a very nice place
Comment from Hotel Management
9 Dec 2024 by c, Hotel Management
Hello Valerie,Thank you for sharing your experience. We hope to see you again next time!kind regards,
by A verified traveler
Posted 9 Dec 2024
Friendly staff and some good food options.
Comment from Hotel Management
9 Dec 2024 by Chris R., Hotel Management
Hello Jared,Thank you for sharing your experience! Our staff is pleased to know you enjoyed your stay. We hope to see you again next time!Kind regards,
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Matthew, Hotel Management
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure every guest has a memorable and comfortable visit, and your kind words truly motivate us to continue delivering exceptional service.We hope to welcome you back soon for another fantastic stay!
by A verified traveler from Duxbury
Posted 8 Dec 2024
Quality for price. Wonderful staff
Comment from Hotel Management
8 Dec 2024 by Matthew, Hotel Management
Thank you for your kind words! We’re thrilled to hear that you felt our hotel offered great value for the price and that you had a positive experience with our staff. We’re proud of our team, and your feedback is a wonderful affirmation of their hard work. We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Matthew, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We always strive to provide the best experience for our guests, and we’d love to know more about how we can improve. Please feel free to reach out to us directly with any specific suggestions or concerns.We hope to have the chance to welcome you back and provide a better experience in the future.
