Ratings based on 96 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Front Office Manager, Hotel Management
Thanks so much for the generous 5-star rating!Sincerely,Christopher Rogers
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Front Office Manager, Hotel Management
Thank you Michael for the generous 5-star rating! We are glad that you had a great stay with us! Sincerely,Christopher RogersSonesta IH Baltimore
by A verified traveler
Posted 25 Nov 2024
The only thing I didn’t care for is they offered no shuttle service from the hotel. Everything was fine I got an early check in! The staff and service was great!
Comment from Hotel Management
25 Nov 2024 by Front Office Manager, Hotel Management
Hello Steven,We are so happy that you enjoyed your stay despite our not offering a shuttle service. Most downtown hotels, like ours, are centrally located to many of the venues people visit when coming to the city and can be walked to. We hope you come back to stay with us again. Sincerely,Christopher RogersSonesya IH Baltimore
by A verified traveler
Posted 25 Nov 2024
3 oulets were not working in my room
Comment from Hotel Management
25 Nov 2024 by Front Office Manager, Hotel Management
We are very grateful for the 4-star rating and will address the issues you had with the non-working outlets. Thank you for informing us of this problem and we look forward to having you back with us soon.Sincerely,Christopher RogersSonesya IH Baltimore
by A verified traveler
Posted 24 Nov 2024
Staff members were terrific!! Hotel was clean and nicely appointed. A great stay! Ty
Comment from Hotel Management
25 Nov 2024 by Front Office Manager, Hotel Management
Hello Andrea,We thank you also for letting others in on your great stay. We are thankful also for your rating. We hope to see you again for a visit!Sincerely,Christopher RogersSonesta IH Baltimore
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Front Office Manager, Hotel Management
Hi Tia, Thank you so much for the 5 stars! We are so glad you had a great stay and hope you return for a repeat! Happy holidays!Sincerely,Christopher RogersSonesta IH Baltimore
by A verified traveler
Posted 23 Nov 2024
Parking not close
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
We thank you for your 4-star rating and apologize that you weren't satisfied with the hotel's proximity to the local garages. We hope to see you again.Sincerely,Christopher Rogers
by A verified traveler from Edgewood
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thank you for the 3 stars. We hope you give us another chance to make it a 5-star stay!Sincerely,Christopher Rogers
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thanks for the 5 stars! We appreciate it very much!Sincerely,Christopher Rogers
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thank you Donte for the 5-star rating. We are glad you had a great stay!Sincerely,Christopher RogersSonesta IH Baltimore
