Ratings based on 291 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2022
I will say this was an excellent location - but otherwise overpriced for the spartan amenities. Dirty air vents, huge stains surrounding carpet in hallway, and the previous occupants toothpaste still in the sink were a little disheartening. Online staff was quick to assist and helpful.
Comment from Hotel Management
11 Oct 2022 by Locale, Hotel Management
Thank you for your detailed review, Benjamin. We have taken your feedback and passed the notes to the appropriate departments for further training. If you have any other comments you would like to pass along, please feel free to let us know.We hope to see you again in the future to experience a proper Locale stay.
by A verified traveler
Posted 19 Sep 2022
The first floor smelt awful, there were trash bags int he halls, and there was dog poop in the elevator.
Comment from Hotel Management
19 Sep 2022 by Team Locale, Hotel Management
Thank you for bringing these issues to our attention, Chris. We deeply apologize for the cleanliness issues you experienced in the common areas. Your experience fell far short of the standard we set for ourselves at Locale. We've shared your feedback with the housekeeping team so it can be addressed immediately.
by A verified traveler
Posted 15 Jul 2022
by A verified traveler
Great location & rooftop pool!
Posted 5 Jul 2022 on HotelsThis was my first time, but family members'second time in Austin. They recommended looking for place to stay near Rainey Street and this was perfect being right there in the middle of entertainment, nightlife, fun, friendly people, and a great time! The rooftop pool is a huge bonus and there is nice seating there, including a gas grill that can be used for a nice day. We went to the pool during the day and at night, enjoyed music you could hear from the bars and fireworks. Would definitely recommend.
Comment from Hotel Management
6 Jul 2022 by Locale, Hotel Management
Thank you so much! We're glad you had a great time!
by A verified traveler
Posted 4 Jul 2022 on Hotels
Comment from Hotel Management
13 Jul 2022 by Locale, Hotel Management
Hello Daniel,
Thank you for taking the time to give us a review. We are sorry to see that you did not have the best stay. If you have any concerns you'd like to share we would be happy to hear them to help with training purposes and improving our quality.
by A verified traveler
Posted 17 May 2022
Perfect location. Pool and gym were nice to have. Parking is a little annoying to get in and out of, but easy to access.
Our room code did not work when we first arrived which after a long day of travel was not great. We also didn't have any coffee supplied, but they did drop off to us on our 2nd or 3rd day. Thankfully they respond very quickly with questions/issues. We would stay here again.
Comment from Hotel Management
10 Jun 2022 by Locale, Hotel Management
Thank you for your kind review, Haley! We're so glad to hear you liked the location. We appreciate the feedback you provided where there was room for improvement. We'll pass them along to the respective teams so that we can get those items addressed. Hope to see you next time!
by A verified traveler
Posted 2 May 2022
Our room was clean, however the AC did not work well. The hallway carpets were stained and there was actual dog “doo” in the hallways. I cannot believe that people leave their dog dirt for everyone.
Comment from Hotel Management
3 May 2022 by LOCALE, Hotel Management
Sorry for your experience, Susan! We appreciate you sharing these issues & will do everything we can to address them.
by A verified traveler
Posted 2 May 2022 on Orbitz
When you first walked into the building it smelled of wet dog and weed. Several people had trash in the hallway for pick up but it never got picked up the four days we were there. Therefore, it was dirty. We found a huge roach in our bathroom on our last night that was dead. The pool was nice and not crowded.
Comment from Hotel Management
2 May 2022 by Locale, Hotel Management
Hello Joni,
Thank you for your candid review. We have taken your words and passed them along to the correct department. We appreciate you taking the time to let us know your experience and the areas in which there is improvement needed.
by A verified traveler
Posted 17 Apr 2022 on Hotels
Comment from Hotel Management
18 Apr 2022 by LOCALE, Hotel Management
Thank you for leaving a rating, Luis! We're so happy to know you're enjoying yourself.
by A verified traveler
Posted 7 Mar 2022 on Hotels
Comment from Hotel Management
7 Mar 2022 by Locale, Hotel Management
Thank you for the 10/10 review! We're glad you enjoyed your stay at Locale Rainey Street and hope to see you next time!
