Ratings based on 570 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
A lot of construction outside, but the hotel was a perfect stay! Very nice hotel that was the perfect get a way we needed. Would definitely stay again!
Comment from Hotel Management
21 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi, Claudia! We are glad to hear that you enjoyed your Van Zandt experience. Luckily, the surrounding construction is temporary, and we'd be honored to welcome you back on your next visit to Austin!
by A verified traveler from Kirkland
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi, Brandon! We're so happy you enjoyed your visit. We look forward to seeing you again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi, Shane! Thank you for the perfect rating. We look forward to welcoming you again soon!
by A verified traveler
Posted 17 Nov 2024
Hotel is lovely and staff are all very attentive.
It was really nice to be able to get text answers to questions I had.
Will definitely stay again!
Comment from Hotel Management
21 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi, Jocelyn! We are flattered by your feedback! Thank you for choosing us, and we hope to welcome you again soon.
by A verified traveler
Posted 15 Nov 2024
I stayed at Hotel Van Zandt from 9/18 to 9/20, and unfortunately, my experience was nothing short of frustrating. On the morning of 9/19, I woke up to find there was no hot water in my room, which meant I couldn’t take a shower. I called the front desk, and they sent an engineer up to check the situation, but the issue wasn’t resolved. Afterward, I went down to the front desk and asked for accommodations and was offered a free stay at the hotel on a future date.
I accepted the offer and was told to book the room online through Expedia, where they would "note" my account. I followed the instructions and booked a stay for 11/8, then went back to the front desk, where I was reassured, everything was good to go.
Unfortunately, the problems didn’t end there. After completing my two-night stay in November, I checked out and asked for a receipt. I was told it would be emailed to me, and the front desk clerk confirmed that I would only be charged for valet parking. Two days later, I checked my account, only to find I was charged the full amount for the stay.
I contacted the hotel and spoke with Pauline/Victoria from management for three days, and after much back-and-forth, they agreed to refund one night. This was unsatisfactory, and I expressed my frustration with the situation.
The lack of accountability, poor communication, and unsatisfactory resolution of my issue has left me completely disappointed. I would expect much better service from a hotel at this price point.
by A verified traveler
Posted 14 Nov 2024
Love everything about the Van Zandt! Gorgeous room and hotel.
Comment from Hotel Management
14 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi, Alecia! We certainly loved having you! We look forward to welcoming you again soon.
by A verified traveler
Posted 13 Nov 2024
If you need to be up by 630 then don’t worry but pls know there’s major construction all around.
Comment from Hotel Management
14 Nov 2024 by - Paulina, Hotel Van Zandt, Hotel Management
Hi Fiona, We apologize for any disturbance that the work in the area caused during your visit. We strive for a comfortable experience for all guests and we are happy to accommodate any preferences or requests. Please let us know how we may be of assistance in your future travels to Austin!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Alexandra, Hotel Management
Hi, Nvart! Thank you for staying with us. We are thrilled to see you enjoyed your visit, and we hope to welcome you again soon!
by A verified traveler from Westfield
Posted 11 Nov 2024
Wonderful staff
Comment from Hotel Management
13 Nov 2024 by Alexandra, Hotel Management
Hi, Michael! Thank you for staying with us. We are thrilled to see you enjoyed your visit, and we hope to welcome you again soon!
by A verified traveler from Plano
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Alexandra, Hotel Management
Hi, Prashant! Thank you for staying with us. We are thrilled to see you enjoyed your visit, and we hope to welcome you again soon!
