Ratings based on 90 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
I should have read through more reviews when booking this last minute on Expedia. Like other reviews it was not clear in terms of how to check in. I requested an early check in (2 pm vs 4 pm) and heard nothing back. But the "virtual front desk" was quick to send me a condescending text about a noise alert in my unit when I got back from yoga and turned the TV on and started a load of laundry. I didn't touch the volume on the TV. Just hit play to turn on the Olympics. And this was hours before the stated quiet hours that start at 10 pm, which the text referred to. I am a solo precessional traveler and the text from Kasa was insulting and a bit creepy. Made me wonder what else was being monitored. My unit was right down the hall from the 24hr gym so I was treated to a constant lullaby of weights being dropped on the floor PAST quiet hours. On a positive note I liked the location and the kitchen was well equipped for my needs. As background I have stayed in this type of third-party accommodation before and rate Kasa lower than the other well-known companies.
Comment from Hotel Management
7 Aug 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Elisabeth, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay. We understand that the check-in process can be confusing, and we apologize for any inconvenience this caused. Your feedback is valuable, and we'll work on improving the clarity of our instructions. Regarding the early check-in request, we're sorry you didn't receive a response. We aim to accommodate these requests whenever possible and will review our communication to ensure we respond promptly in the future. The noise alert you received was not intended to be condescending, and we apologize if it came across that way. Our noise monitors are in place to ensure the comfort of all our guests and are only meant to measure noise levels. We take noise disturbances seriously to maintain a pleasant environment, but we'll review our approach to make it more respectful and considerate. We also apologize for the noise from the gym and understand how it could be disruptive. We will address this issue to ensure it doesn't affect future guests. We're glad to hear you enjoyed the location and found the kitchen well-equipped. Your feedback helps us improve, and we hope you'll consider giving us another chance in the future. Sincerely, Team Kasa
by A verified traveler
Posted 26 Jun 2024
Amazing location, great stocking in the house to be able to stay for a whole week. Love the ability to use the balcony although wish was slightly bigger. Some updates need to bathroom shower and tub. But didnt change how great the stay was.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Sally,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Nilda,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 13 May 2024
Convenient and spacious accommodations in an apartment building. Good for people who aren't looking for typical hotel amenities (like a front desk or concierge) because there aren't any, but for space and location, we thought it was well worth it.
Comment from Hotel Management
17 May 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Lynn, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the spaciousness and location of our accommodations. We understand the value of having support when you need it, so we'd like to remind you and future guests that our virtual front desk is available 24/7 to assist with any inquiries or guidance you may need during your stay. We're always here to help make your experience as comfortable and convenient as possible. Looking forward to welcoming you back soon! Best regards, Team Kasa
by A verified traveler
Posted 17 Apr 2024 on Hotels
Comment from Hotel Management
18 Apr 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Erik,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
by A verified traveler from WORTH
Posted 27 Mar 2024 on Travelocity
I can’t say that I would stay at this property again. There were no accommodations, the tv did not work, and no amenities.
Comment from Hotel Management
31 Mar 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Patricia, Thank you for sharing your experience. We're truly sorry to hear that your stay didn't meet your expectations. It seems we didn't deliver the comfortable and fully-equipped accommodations we aim for. We take your feedback to heart and are already addressing the issues with the accommodations and TV you've mentioned. Our mission is to ensure a seamless and enjoyable experience for every guest, and we regret we didn't achieve this during your stay. We're dedicated to continuous improvement and are taking steps to ensure future stays are up to the standard you deserve. Your feedback is invaluable in helping us enhance our service, and we hope to have the opportunity to demonstrate our commitment to excellence in the future. Sincerely,Team Kasa
by A verified traveler
Posted 24 Mar 2024
Everything was perfect 💯💯☺️
Comment from Hotel Management
24 Mar 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Taryn,We are thrilled to hear that your experience at Kasa was nothing short of perfection! Your positive feedback truly warms our hearts and motivates us to continue delivering exceptional service. We can't wait to welcome you back for another unforgettable stay! Thank you, Taryn!Best regards,Team Kasa
by A verified traveler
Posted 6 Mar 2024
We had a great stay, Thank You
Comment from Hotel Management
8 Mar 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi Renee, Thank you so much for sharing your wonderful feedback with us! We are delighted to hear that you had a great stay at Kasa Lady Bird Lake Austin. Your positive rating motivates us to continue delivering exceptional experiences for our guests. See you back soon Best regards, Team Kasa
by A verified traveler
Posted 29 Feb 2024 on Hotels
Great alternative to a hotel room
Comment from Hotel Management
11 Mar 2024 by Kasa Lady Bird Lake Austin, Hotel Management
Hi, We are thrilled to hear that Kasa Lady Bird Lake Austin provided you with a fantastic alternative to a hotel. Our team strives to offer a unique and comfortable experience for all our guests, and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another memorable visit! Best regards, Team Kasa
