Ratings based on 381 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
My only concern was that they did not offer a spa or pool service.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Deltaniec , Hotel Management
Thank you for your feedback! We hope that you choose to stay with us again!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Joanne, Hotel Management
Thank you for your review, we look forward to welcoming you back!
by A verified traveler
Posted 11 Nov 2024
It was my birthday and the front desk lady made me feel so special. I wanna shout her out. She was definitely super sweet and courteous. Give her a raise!!
Comment from Hotel Management
15 Nov 2024 by Joanne, Hotel Management
Thank you so much for review, we look forward to welcoming you back !
by A verified traveler from Columbia
Posted 8 Nov 2024
This was the smallest and strangest room we have ever occupied. Like, smaller than any room we’ve stayed in NYC. The valet was kind, but zero help with luggage. Definitely not a redo.
Comment from Hotel Management
9 Nov 2024 by Deltaniec , Hotel Management
Thank you for your feedback! We deeply apologize for the inconvenience of you not having assistance with your luggage. We will pass your feedback to our valet team to make sure this does not happen in the future. We hope that we can welcome you back in the future with a better experience and room that accommodates you!
by A verified traveler from Dallas
Posted 6 Nov 2024
Extremely expensive valet parking, especially compared to the price of the room. Forgot to clean our rooms. Food and service in the restaurant was very good. Price for the rooms were good but rooms are relatively small but overall a good value
Comment from Hotel Management
9 Nov 2024 by Deltaniec , Hotel Management
Thank you for your feedback. We deeply apologize for the inconvenience of your room not being serviced. We will pass your feedback along to our housekeeping team. We hope that we can welcome you back and find a room that accommodates you!
by A verified traveler from Dallas
Posted 6 Nov 2024
Very expensive valley parking compared to the price of the room also rooms are very small but value overall is good. Both of our rooms were not serviced. Service in the restaurant was good as was the food
Comment from Hotel Management
9 Nov 2024 by Deltaniec , Hotel Management
Thank you for your feedback! We deeply apologize for your room not being serviced. We understand that this is not a Hyatt standard, and we will be passing along your feedback to our housekeeping team. We hope that we can welcome you back in the future for a better experience!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Deltaniec , Hotel Management
Thank you for your feedback! We hope that you stay with us in the future!
