Ratings based on 1,880 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
by A verified traveler from Seattle
Posted 19 Jan 2025
I loved mostly everything, but, I feel fair-warning should be given about the surrounding areas, parking-wise, and walking safety.
Once you're in the Westin, security and safety is guaranteed. But I recommend researching and planning your visit in advance to avoid scary, and shocking encounters.
Location-wise, the Westin is close to alot of the city's main attractions. For a greater selecction, I recommend renting a car. There is alot to do and see. The Westin offers valet parking at $60/night and they were fast at dispatching and delivery.
There should be some way to know how to reserve a room with a view of Atlanta, versus views of the top of the smaller buildings in the area. Although, the elevator ride to the Sun🌞Dial Restaurant offered an opportunity to see great views, for $10/person. The staff was somewhat attentive. There were long lines for Starbucks, but only at certain 'rush hour' times. The bar, at level 5 was nice enough.
When checking out, I had to request to see a copy of my bill and good thing, because, they were ready to double charge my rooms, which had already paid in advance, through Expedia. They fixed it, fast. Next time I will most like reserve through their BonVoy app, and get room with better view. But the affordable price of the room was why I selected to use Expedia vs. Airbnb. So, there's that. I'm sure rooms with fantastic views have even more fantastic price tags. And that' okay too.
Loved the stay, and highly recommend the Westin!!
by A verified traveler
Posted 18 Jan 2025
N/A
Comment from Hotel Management
18 Jan 2025 by Rooms Control, Hotel Management
Thank you for choosing us here at The Westin Peachtree Plaza! We look forward to seeing you again soon!
by A verified traveler
Posted 17 Jan 2025
Great for new years eve
Comment from Hotel Management
17 Jan 2025 by Rooms Control, Hotel Management
Thank you for choosing us here at The Westin Peachtree Plaza! We look forward to seeing you again soon!
by A verified traveler
Posted 15 Jan 2025
I love everything!! It was Everything I was looking for and what I paid for ! No complaints
Comment from Hotel Management
16 Jan 2025 by Rooms Control, Hotel Management
Thank you for choosing The Westin Peachtree Plaza! We look forward to seeing you again soon!
by A verified traveler
Posted 15 Jan 2025
The room was a little dated and small. We had to unplug a lamp and move the bed to reach outlets to charge our phones and use a cpap machine. We had super problems with the internet. Slow and no…..the tv was streaming I guess and with the internet being so bad, we couldn’t even watch it. It was very convenient to the market and that was super nice and everyone was very helpful.
Comment from Hotel Management
16 Jan 2025 by Director of Operations, Hotel Management
Dear Darlene, We regret the issue you had with the size of your guestroom and are sorry you felt our accommodations needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We are also disappointed that you received slow internet connectivity during your stay. We will look into this, and we appreciate your comments. That said, we are glad you liked our perfect location and courteous associates. Thank you for your review and for choosing our hotel. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Be well,Ali NdaoDirector of Operations
by A verified traveler
Posted 14 Jan 2025
The bathroom was not super clean. When I was checking in the lady at the FOH was just not in the mood to talk, she looked tired, don’t remember seeing the color of her eyes because she never gave eye contact. But some people were really nice though, shout out to the girls who work at Starbucks, very efficient and interactive in-spite of the long queues we caused early morning on Tuesday and Wednesday. It was a good stay
Comment from Hotel Management
15 Jan 2025 by Director of Operations, Hotel Management
Dear Dorcas, We sincerely apologize for the cleanliness issues you encountered with your bathroom. We also regret that not all our team members delivered the high standard of hospitality we aim for. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We value your comments and will use them to ensure we are more consistent in our service levels. Thank you for taking the time to review our property. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Be well,Ali NdaoDirector of Operations
by A verified traveler
Posted 13 Jan 2025
Nice view of the city, friendly staff, spacious rooms! Parking was weird because valet was full, but there was room for us to park in the connecting garage. It was a few steps from the entrance.
Comment from Hotel Management
14 Jan 2025 by Director of Operations, Hotel Management
Dear Brittney, It is wonderful to read that we exceeded your expectations and that you especially enjoyed the amazing views of the city. We are particularly glad you loved our friendly associates and modern accommodations. However, we are sorry about the parking concerns you had and are happy we resolved it to your satisfaction. Thank you for choosing The Westin Peachtree Plaza, Atlanta. It was a pleasure hosting you, and we look forward to your next visit.Be well,Ali NdaoDirector of Operations
by A verified traveler from Tampa
Posted 13 Jan 2025
It was a great experience, easy check in, great views!
Comment from Hotel Management
15 Jan 2025 by Rooms Control, Hotel Management
Thank you for choosing us here at The Westin Peachtree Plaza! We look forward to seeing you again soon!
by A verified traveler
Posted 13 Jan 2025
Clean, beautiful, wonderful staff
Comment from Hotel Management
14 Jan 2025 by Director of Operations, Hotel Management
Dear Jarrica, Thank you for noticing our efforts in maintaining a spotless and welcoming environment. We are especially happy you loved our courteous associates. We are delighted you had a fantastic visit at The Westin Peachtree Plaza, Atlanta. We look forward to welcoming you back soon.Be well,Ali NdaoDirector of Operations
