Ratings based on 963 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from the villages
Posted 19 Jan 2025
Room was great.. had everything we needed..
the girl at reception had 0 personality. Would not make eye contact
Not friendly ..
close to my convention
Great breakfast..
Starbucks coffee
by A verified traveler
Posted 14 Jan 2025
Clean rooms
Comment from Hotel Management
18 Jan 2025 by Betzabe G, Hotel Management
Thank you for your feedback! We are glad that you enjoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 14 Jan 2025
The hotel is outdated. The location is great. The breakfast was very good to be free.. The bathroom inside our bedroom was tiny tiny tiny
Comment from Hotel Management
18 Jan 2025 by Betzabe G, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 13 Jan 2025
Checking in was easy, over all seemed very clean. Breakfast was hot and had a good selection.
Great staff!
Bathroom was small and 35 dollars a day for parking at the hotel you paid to stay at is pricey.
Comment from Hotel Management
13 Jan 2025 by Liz, Hotel Management
Thank you for your great review! We're glad to hear you had a smooth check-in experience and enjoyed the cleanliness, breakfast, and our friendly team. We truly appreciate your feedback on the parking, and we want to let you know that we offer the most competitive rates for hotel parking in the area. We hope to welcome you back soon and provide another fantastic stay!
by A verified traveler
Posted 10 Jan 2025
Was there with my 2 daughters.
Property was not as luxurious as you would expect a Hyatt to be. However staff was friendly and attentive. Price was very competitive so that was key, breakfast was adequate. Lobby area smaller than pictures indicated but also adequate and doubled as a breakfast area.
Room was spacious and had a separate area bar/fridge/coffee that is convenient when staying with multiple people.
Comment from Hotel Management
11 Jan 2025 by Lizbet , Hotel Management
Thank you for sharing your thoughts with us. We're glad to hear that you and your daughters enjoyed the spacious room and the convenience of the separate bar/fridge/coffee area. It’s also great to know that our team made a positive impression with their friendly and attentive service. We truly appreciate your feedback about the lobby and breakfast, and we’ll be sure to take it into account as we continue to improve. We’re grateful for your perspective and hope to welcome you back again soon!
by A verified traveler
Posted 7 Jan 2025
the property was very near every thing and we dont like there was many homless araund
Comment from Hotel Management
8 Jan 2025 by Liz, Hotel Management
Thank you so much for staying with us! Unfortunately we are in the city and we have no control of the homeless population. We will definitely get with our security team to make sure our area is safe.
by A verified traveler
Posted 7 Jan 2025
They charge for parking not safest are property around low quality not a pleasant experience and ménage r charge me for rebooong on the date
Comment from Hotel Management
8 Jan 2025 by Lizbet , Hotel Management
Thank you for sharing your feedback. I understand your concerns regarding parking, and I’d like to clarify that, as is typical in most major cities, parking fees are unavoidable due to the location. We strive to provide secure and convenient parking options for our guests, as most properties in the area do.Regarding your mention of additional charges, I can assure you that we are transparent about all fees, and we always make sure guests are fully informed of any charges at the time of booking. If you have any questions about this, please don’t hesitate to reach out so we can clarify the details.We truly value your input and hope to have the opportunity to serve you again.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Liz, Hotel Management
Yakelina, thank you so much for staying with us! It was a pleasure having you, and we truly hope to welcome you back in the future. Wishing you all the best!
by A verified traveler
Posted 6 Jan 2025
Weird location and layout.
Comment from Hotel Management
6 Jan 2025 by Lizbet , Hotel Management
Hi Rufus, we’re truly sorry we weren’t the right fit for you this time. We completely understand that every guest has unique preferences, and we hope you find the perfect spot that makes you feel right at home. Wishing you all the best in your future travels, and we hope your next stay is exactly what you’re looking for!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Lizbet , Hotel Management
Lissette it was a pleasure hosting you, safe travels.
