Ratings based on 986 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Terrible
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Robert,We're truly sorry your experience with us was disappointing. Ensuring our guests have a comfortable and welcoming stay is our priority, and we regret we fell short during your visit. We will share your feedback with our team to ensure a more positive experience moving forward. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 8 Nov 2024
I should’ve read the reviews prior, cleanliness was
subpar but we’re over looked it. No room cleaning unless requested so after two weeks they cleaned the room. The bathroom had black mold growing in it. All this would not have gotten me to write a review, the part that got me was the guy working nights ABOU had his security from the hotel assault us. Yes like a physical altercation after that we started receiving random calls at 1:30AM. when we answered they would hang up. When we would walk in he would make little snide comments.
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Robert,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 5 Nov 2024
We were thrilled with this property because it allowed us to stay for 10 days without renting a car. The property is not super clean or well maintained, but it also is not horrible. For example, the bed was outstanding and everything we needed for the kitchen was provided. The dressers and surfaces felt clean, but the walls and carpet were not. THE STAFF THERE WAS GREAT. They were helpful - at all hours. And pleasant to interact with.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 23 Oct 2024
Surrounded by homeless and tweakers. I won't be staying again.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Ryan,We regret that the surrounding environment of our hotel made your stay less comfortable. While the area outside the hotel is not fully within our control, we understand how this impacted your experience. We will share your feedback with our team to focus on enhancing our security measures while ensuring that our property remains a welcoming and peaceful space for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 3 Oct 2024
It’s nice hotel with friendly staff. There was only one surprise that the breakfast was very limited: coffee, granola bars, muffins and instant oatmeal. However, the room has a small kitchenette and fridge with microwave. So, it’s not so bad.
Comment from Hotel Management
3 Oct 2024 by Hotel Management, Hotel Management
Dear Alexander,Thank you for taking the time to review your stay at Extended Stay America. We're pleased you enjoyed our hotel's ambiance and friendly staff. We really appreciate you noticing our efforts. Your feedback about our breakfast offerings is valuable, and we will certainly consider how we can make improvements. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely,Hotel Management
by A verified traveler from WEST FORK
Posted 29 Sep 2024
The room was clean, the hotel inside was grungy and needs updated. Carpet needs replaced and fresh coat of paint as well as updating the lift operations. A better selection for breakfast for diners who have dietary needs other than carbs.
by A verified traveler
Posted 28 Sep 2024
Parking is not great. Staff was satisfactory. Room was acceptable
Comment from Hotel Management
29 Sep 2024 by Hotel Management, Hotel Management
Dear George, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and for our comfortable rooms. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for your parking concerns. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 26 Sep 2024
I as was very impressed with this property. Being a hospitality manager and running a high level lodge here in Alaska, the found the stay here pleasant and relaxing. Convenient to walk places during daylight hours. The staff was very friendly and caring and looked out for my safety as someone tried to follow me in the hotel but I dodged the guy. They were very vigilant of their security camera screen and saw what was occuring. I felt well taken care of. They gave very wise advice regarding my traveling at night alone and so I listened. The assistant manager Carol was very personable and if I could steal her to work for me I would, but my work is seasonal so I’m sure that’s wouldn’t fly. You’re lucky to have her. Her standards are high and she’s very clear about policies and I liked that very much. I always have high expectations where I stay because I give that back to guests. So it was n ice gro experience that there. I Will definitely return and maybe see if some of my other staff can stay here pre season and post.
Comment from Hotel Management
27 Sep 2024 by Sincerely, Hotel Management, Hotel Management
Dear Gina,Thank you for choosing Extended Stay America and taking the time to share your experience. As a hospitality manager yourself, your praise means a lot to us. We're thrilled you found our property pleasant, relaxing, and conveniently located. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. It is great to know that our assistant manager, Carol, made your stay more comfortable, and we will enjoy passing along your kind compliments to him. Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management
