Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
My first time here at this location. Beautiful property
Comment from Hotel Management
22 Oct 2024 by Reception Team, Hotel Management
Dear Monroe,I appreciate you for sharing your review of your recent stay at our Holiday Inn Dover while visiting Dover. It's a pleasure having you as our guest and we hope you visit again soon.Kind regards
by A verified traveler
Posted 10 Oct 2024
Nice hotel with comfortable room, great staff and good food. Wish it was a little closer to town but still a good place to stay. Staff is very helpful.
Comment from Hotel Management
13 Oct 2024 by Reception Team, Hotel Management
Dear Robert,We appreciate you sharing your review of your recent stay at our Holiday Inn Dover while visiting Dover. It's a pleasure having you as our guest and we hope you visit us again soon.Kind regards
by A verified traveler
Posted 2 Sep 2024 on Hotels
A very mixed bag.
The good?
Good location if you are getting an early Ferry/Eurotunnel at Folkestone (~25 mins drive)
Great (outdoor) parking options, with plenty of "real" spaces (for touring cars, etc.)
The bad?
Our bed/mattress was terrible.
It was not "flat"
It had "peaks and troughs" (like a toblerone).
It felt like we were sleeping on a series carpark speedbumps.
You would continual "roll" left or right.
We rang reception, asked for any other rooms.
None were available.
There was a wedding happening.
We asked for another mattress.
none were available.
We asked for some additional duvets and blankets and ended up sleeping on the floor.
We didn't sleep much at all.
We tried to take off the mattress protector, which seemed to be the problem, but it was very gross, so we gave up.
I raised it with the manager the following morning. I think he is probably still in shock.
I would have asked for a refund, but was sleep deprived.
--
My advise to the Management Team.
Please undertake a full audit of your mattresses and your mattress protectors.
Overall room was very tired (just like us the following morning, zing!)
Maybe we were just very unlucky.
But it would take a lot. A lot, for us to book with this hotel again.
Comment from Hotel Management
3 Sep 2024 by Reception Team, Hotel Management
Dear Brendan,Thank you for staying at our Holiday Inn Dover and for sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts.We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future.We want to thank you for sharing this valuable feedback with us. Without it, we would not be able to take these steps to solve it.Again, please accept my sincere apologies for your challenging, sleepless night - I hope you were able to enjoy your onward travels.Kind regards
by A verified traveler
Posted 20 Aug 2024
Great location for the ferry. Clean and good quality accommodation.
Comment from Hotel Management
21 Aug 2024 by Reception Team, Hotel Management
HI Christopher,Thanks for the five star review, hope you stay with us again soon.Kind regards
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Reception Team, Hotel Management
Hi,Thank you for the positive review and hope you visit again soon.Kind regards
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Reception Team, Hotel Management
Hi Luisa,Thanks for taking the time to review and glad you enjoyed your stay overall. Please visit us again soon.Kind regards
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Reception Team, Hotel Management
Hi Jonathan,Thank you for the great review. We hope you visit us again soon.Kind regards
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Reception Team, Hotel Management
Hi KYR,Thank you for the high marks and hope you visit us again soon.Kind regards
by A verified traveler
Family room next to noisy wedding marquee
Posted 11 Aug 2024 on HotelsThere were lots of good points such as the cleanliness of the room and the fact there are two double beds in a family room rather than a double and a sofa bed. Food service was good. We left early for Le Shuttle so didn’t get a chance to have breakfast but the seating area looked good and promising for an enjoyable breakfast. The garden looks nice with a bandstand. However, the whole experience was not positive nor up to the standard we expected for the cost of the stay. The hotel hosts weddings and has a large party marquee. When we arrived we struggled to park our car in the car park due to wedding guests parking and it was tricky to park our caravan. We were given a room where the window looked out to the wedding marque. The loud music and bass line thumped through our room even with the windows closed. We asked for a solution as we had an early train with 4.30am alarm and were given a different room which was quieter but you could still hear the music and now also the next room’s TV (potentially in loud to drown out party music). I’m not against weddings or parties but if I had been notified at booking that there would be a wedding party I would not have booked this hotel.
Comment from Hotel Management
13 Aug 2024 by Reception Team, Hotel Management
Hi,Thank you for staying at our Holiday Inn Dover and for sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts.We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future.We value your business and hope to have the opportunity to welcome you back under better circumstances.Kind regards
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Reception Team, Hotel Management
Hi Janine,Thanks so much for the positive review and hope you stay with us again soon.
