Ratings based on 967 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
I like the cleanliness of the room. The grounds. Easy access of other restaurants. Close to downtown.
Comment from Hotel Management
23 Oct 2024 by Cliff - GM, Hotel Management
Heather,Thank you for sharing your experience. I'm pleased you found your room nice and clean and our location convenient. Stay tuned: We just stated a 4.5-million-dollar renovation this week. we are looking forward to work over the next few months to unveil a beautifully renovated property!
by A verified traveler
Posted 20 Oct 2024
Excellent property!
Comment from Hotel Management
21 Oct 2024 by Cliff - GM, Hotel Management
Thank you for your review. I'm pleased you enjoyed your stay with us and found our property to be excellent. Stay tuned; we are starting a 4.5 million dollar renovation this week and will be bringing guests a beautifully refreshed property in the coming months.
by A verified traveler
Posted 14 Oct 2024
The bathroom wasn’t clean. The guests next to and above us were extremely loud for the entire night. Staff said they could do nothing. Odd pillows that seemed fluffy but when weight was applied reduced to paper thin. Received comp breakfast for all the issues. Asked for a boiled egg. Staff said they had run out and only had 4 left which were saved for them.
Comment from Hotel Management
14 Oct 2024 by Cliff - GM, Hotel Management
Thank you for sharing your concerns. I am very sorry the cleanliness of the bathroom was not up to our high standards. I have reviewed your comments with our Executive Housekeeper and the Room Attendant that prepared your room for additional training. I see in our logs that we did contact the guest rooms in question for noise. We cannot always control the actions of other guests but do try to mitigate any issues. When walking the floors, we weren't able to hear any disturbance, so that makes it a bit more challenging.I spoke with the kitchen and wait staff, and they only recall one guest who requested hard boiled eggs, which were provided to them. Our Team is trained to provide special requests, and we did have hard boiled eggs that morning.I have reviewed your comments with the appropriate team members and assure you we talk all feedback seriously as we continually train to improve our service.Thank you for sharing your comments and I do hope you will give us another try in the future.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Cliff - GM, Hotel Management
We appreciate your response and would love to know what we could have improved to make your stay a 5. Please feel free to reach out to me directly at the hotel if you would like to discuss ways we can improve our service.
by A verified traveler from Claymont
Posted 29 Sep 2024
I liked everything
Comment from Hotel Management
1 Oct 2024 by Cliff - GM, Hotel Management
I'm pleased you liked everything about your recent stay. Thank you for sharing your experience with other travelers!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Cliff - GM, Hotel Management
We appreciate you taking the time to share your experience and are always looking for ways to improve. If there was a way we could have made your stay better, please feel free to reach out to the hotel and ask for me personally. I'd love to hear your feedback!
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Cliff-GM, Hotel Management
We appreciate your review and are always looking for ways to improve. If there was something different, we could have done, please let us know by contacting the hotel and asking for the General Manager.
by A verified traveler
Posted 16 Sep 2024
The hotel is very nice. The room was very spacious and the room was clean and very nice.
Comment from Hotel Management
16 Sep 2024 by Cliff-GM, Hotel Management
I'm pleased you enjoyed your stay with us! Thank you for taking the time to share your experience with other travelers. We appreciate it!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Cliff-GM, Hotel Management
Robert, thank you for taking the time to share your thoughts with other travelers. I'm pleased you enjoyed your stay, and we look forward to seeing you again!
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Cliff - GM, Hotel Management
Thank you for sharing your experience! I'm pleased to see we earned a perfect score, and we look forward to your next visit when your travels bring you back to Dover.
