Ratings based on 327 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Really enjoyed our stay - lovely staff. Delicious breakfast and being right on the beach was perfect. Walk outside and see the beautiful cliffs!! Great value.
by A verified traveler
Posted 4 Jan 2025
We checked in after 6 hours driving with 2 adults and 3 young children, we were very tired ready to catch a ferry the next morning to Disneyland Paris. Upon checking in we were told we had been upgraded to a platinum suite. The room was amazing and made our stay so much better. 3 large beds, a beautiful bathroom with large round bath. We ordered room service and enjoyed the room rather than going out to eat. The children loved it and so did we. Thank you so much Best Western Dover marina you made the start of our holiday fantastic.
Comment from Hotel Management
5 Jan 2025 by Hotel Manager, Hotel Management
Dear Francesca,We truly appreciate your positive feedback about your recent stay with us. It's wonderful to hear that you had an enjoyable experience. We strive to provide quality service to all our valued guests, and your review motivates us to maintain our high standards.Thank you again, and we hope to see you soon.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Dover Marina Hotel, Hotel Management
Thank you for the feedback
by A verified traveler
Posted 29 Dec 2024
Brilliant find…I stopped there going out and coming back into the UK. Staff were amazing and the food and wine choices in the restaurant were excellent. I will certainly be back.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear DavidThank you for taking the time to leave us a positive review. We're glad you enjoyed your stay and look forward to welcoming you back in the future.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 28 Dec 2024
Convince after the crossing.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Fredrick,Thank you for taking the time to leave us a positive review. We're glad you enjoyed your stay and look forward to welcoming you back in the future.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 26 Dec 2024
Nice dining options, excellent view of the coast. Room cleanliness is very good. The hallways and the elevators could use some love though.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Todd,Thank you for taking the time to leave us a positive review. We're glad you enjoyed your stay and look forward to welcoming you back in the future.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 26 Dec 2024
many thanks see u soon
Comment from Hotel Management
26 Dec 2024 by Hotel Manager, Hotel Management
Dear Raj,Thank you for taking the time to leave us a positive review. We're glad you enjoyed your stay and look forward to welcoming you back in the future.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Hotel Manager, Hotel Management
DearThank you so much for sharing your positive experience with us. We're thrilled to know that you enjoyed your time at our hotel. Our team works hard to ensure every guest has a memorable stay, and it's truly rewarding to see that reflected in your review.We look forward to having the pleasure of hosting you again in the future.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 14 Dec 2024
For a property mainly chosen by long distance drivers, the bassy music from a Christmas party kept me awake. The front desk were apologetic and helpful, so moved me to a quieter room. Unluckily, this room had disconnected heating (16deg C) and the staff didn’t know how to activate the HVAC. My first and last visit to this hotel
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
Dear Andrew,We sincerely apologize that your experience did not fully meet your expectations. We hope this didn't negatively impact your entire visit and that you were still able to enjoy some memorable moments during your stay.We appreciate your feedback and will use it to improve our services.Thank you for bringing this to our attention.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
by A verified traveler
Posted 8 Dec 2024
Good rooms, staff was friendly
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
Dear Ketki,We truly appreciate your positive feedback about your recent stay with us. It's wonderful to hear that you had an enjoyable experience. We strive to provide quality service to all our valued guests, and your review motivates us to maintain our high standards.Thank you again, and we hope to see you soon.Yours sincerely, Pradeep WijesingheHotel ManagerBest Western Premier Dover Marina Hotel & Spa
