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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

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Photo gallery for The Empress Hotel

Front of property - evening/night
Garden
Reception
1 bedroom, desk, blackout drapes, iron/ironing board
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double or Twin Room, 1 Bedroom, Sea View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Game room

Panoramic Penthouse, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double or Twin Room

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Single Room, 1 Twin Bed

Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

1 bedroom, desk, blackout drapes, iron/ironing board

Family Triple Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double Room, Sea View

8.8 out of 10
Excellent
(14 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(20 reviews)

Highlights

Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • Douglas Beach - 2 min walk - 0.2 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.1 km
  • Tynwald - 13 min walk - 1.1 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Victoria Grill - ‬15 min walk
  • ‪Sam Webbs - ‬7 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
  • Wedding services, luggage storage, and a TV in the lobby
  • A vending machine, a banquet hall, and a front-desk safe
  • A ballroom, a 24-hour front desk, and smoke-free premises
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 104 rooms offer amenities such as free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Languages

Bulgarian, English, Polish

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On the beach

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  • Pool
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  • Spa
  • Free WiFi
7.4 out of 10, Good, 880 reviews
The price is P6,664
P6,997 total
includes taxes & fees
Jul 15 - Jul 16
Best Western Palace Hotel & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Empress Hotel?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at The Empress Hotel?

Check-out is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city center and within a 10-minute walk of Douglas Beach, Palace Casino, and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

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The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 817 reviews
Rating 8 - Good. 353 out of 817 reviews
Rating 6 - Okay. 91 out of 817 reviews
Rating 4 - Poor. 26 out of 817 reviews
Rating 2 - Terrible. 21 out of 817 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with two different eating areas. It's in the Central Promenade area of Douglas, with views over the bay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.
Stayed 1 night in Apr 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at the empress, nice improvements after the recent renovation.
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2025

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot

Great spot, very cool location on the seafront. Lovely staff, great breakfast and clean, well equipped rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Brian

Liked: Cleanliness
The room that we had was a sea view room and was of a good size. The bed was a Queen size bed and had a comfortable matrass. The main problem was that we had a toilet that would not flush. Though we complained twice and were told it would be attended to it still did not work. On complaining again on checking out the duty manager told me I did not know how to flush a toilet and accused me of lying ( the inference to reduce the bill). Never have I encountered such rudeness from a hotel manager.
Stayed 4 nights in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here so pleasant room was lovely food excellent staff very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff and lovely stay!
Stayed 3 nights in Apr 2024

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Great location Spacious room. Ocean view Great stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Sandra

Food and service was excellent especially Darinka
Stayed 3 nights in Oct 2024

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. People are great
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, easy access to everywhere we needed to go. Breakfast great and bar menu fantastic.
Stayed 4 nights in Mar 2024

6/10 Okay

Everitt

Liked: Staff & service

Hotel is okay.

The stay was okay. The staff was nice. The hotel is pretty clean, just the rooms are a bit simple.
Stayed 4 nights in Nov 2024

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

I stay here when on the island for work as it’s a good location, good value and always clean. There’s also a comfortable bar and restaurant on site which I find great after a long day and breakfast is self serve and has good choice for a quick bite before heading out.
View from the front of the hotel looking out at the bay
Stayed 2 nights in Nov 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is quiet and located near the beach.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, highly recommend!
Stayed 3 nights in Jun 2023

8/10 Good

HENRY

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 3 nights in Jan 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very happy stay.

Second time staying, very happy. Will happily stay again.
Stayed 6 nights in Mar 2024