Ratings based on 68 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.1 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The person in charge simply came out to say I don't have any rooms, call Expidia to get your money back! Bad, bad, bad service Im waiting for my money back
by A verified traveler
Posted 8 Nov 2024
They give my room away
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Gregory! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Salena! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler from Fort myers
Posted 6 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Joe! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Lisa, Hotel Management
Hi, Susan! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 1 Nov 2024
Great staff
Comment from Hotel Management
5 Nov 2024 by Lisa, Hotel Management
Hi, Thehana! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa
by A verified traveler from Carrollton
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Lisa, Hotel Management
Hi, Mary! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Tim, Hotel Management
Hi, Haleigh! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Posted 11 Oct 2024
I would not let my worst enemies dead dog stay the night at this place! The doors do not shut nor do they lock. There is an infestation of bed bugs and cockroaches. It is disgusting in every possible way.
I never met the staff because they refused to come out of there room to speak to me.
Comment from Hotel Management
11 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you faced during your stay at our property. This is certainly not the experience we strive to provide. Please note that we take our guests' feedback seriously, and we are currently investigating the issues you have raised.
We understand your concerns regarding the doors and cleanliness, and we assure you that necessary actions will be taken to rectify these issues. We deeply regret the negative impression you have formed about our staff. We will conduct a thorough review of our team's conduct to ensure a better experience for all our guests.
If you require further assistance or have any additional concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We will be more than happy to assist you.
Thank you for bringing these issues to our attention.
Warm regards,
Team OYO
by A verified traveler
Posted 4 Oct 2024
We booked a stay due to we were out of power and our 18 month old has health conditions and we need electricity to have his machine charged. We arrived and was advised they had no power and water. Then why is booking rooms available when you know this. Still awaiting our refund
Comment from Hotel Management
4 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused during your recent stay.
We understand the importance of having access to electricity, especially for your child's health condition. We sincerely apologize for the inconvenience caused due to the power and water outage at the time of your visit.
Our team is committed to providing a comfortable stay experience, and we apologize for falling short in this instance. Please rest assured that we are looking into this matter and will take the necessary steps to prevent such incidents from happening in the future.
Regarding your refund, we assure you that it is being processed. If you require any further assistance or have any additional concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Once again, please accept our apologies for the inconvenience caused. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
