Ratings based on 824 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Leicester
Posted 3 Dec 2024
Ideally located
Comment from Hotel Management
3 Dec 2024 by DAVID HILL, Hotel Management
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 25 Nov 2024
Would stay again
Comment from Hotel Management
25 Nov 2024 by David Hill, Hotel Management
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 18 Nov 2024
Friendly staff and comfortable room
Comment from Hotel Management
18 Nov 2024 by DAVID HILL, Hotel Management
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 10 Nov 2024
It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Comment from Hotel Management
13 Nov 2024 by DAVID HILL, Hotel Management
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 31 Oct 2024
Great location and staff. rooms are fine, the reception, halls and exterior are tired but all perfectly functional. Nice restaurants and bars within hotel. The Pool and Spa are a bit of hassle to get in, you actually have to leave the main building and go outside, changing facilities are small and it’s a bit of a hassle to sign in and out but pool is nice once you are in.
Comment from Hotel Management
1 Nov 2024 by DAVID HILL, Hotel Management
I am happy that we did everything you expected. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 10 Oct 2024
Nice hotel that is clean and tidy inside. Outside not as good due to being shared with cinema beside it. Parking became full due to some "event" and forced us to park on the street until some apparent non hotel people left. Perhaps due to casino and restaurant inside the building, but seems folks staying at the hotel would have designated parking. Great stay otherwise.
Comment from Hotel Management
11 Oct 2024 by DAVID HILL, Hotel Management
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 30 Sep 2024
The hotel was clean, the staff were polite and professional. The pool was very small but clean
Comment from Hotel Management
1 Oct 2024 by DAVID HILL, Hotel Management
I am happy that we did everything you expected. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
1 Oct 2024 by DAVID HILL, Hotel Management
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 21 Sep 2024
Staff enthusiastic and friendly. Premises run down and bleak.
Comment from Hotel Management
1 Oct 2024 by DAVID HILL, Hotel Management
Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by DAVID HILL, Hotel Management
I am happy that we did everything you expected. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino
