Ratings based on 8 Verified Reviews
3.4 Room cleanliness
4.3 Service & staff
2.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from N'Djamena
Posted 8 Nov 2020
Very friendly staff, most of whom are bilingual.
Very good meals at lunch and dinner.
Bit of a delay with the airport shuttle in the morning, but the hotel is so close that one arrived in 10 min despite morning traffic.
Comment from Hotel Management
8 Nov 2020 by The Réservation Team Manager, Hotel Management
Thank you for your feedback,
We are happy you enjoyed your stay in our property.
Your satisfaction is our priority.
by A verified traveler from Dubai
Posted 28 Jan 2020
really nice hotel, but lift is not activated and they are not keep water bottles in rooms. otherwise all are good and staffs are so nice.
Comment from Hotel Management
30 Jan 2020 by The Reservation Team Manager, Hotel Management
Thank you for your feedback,
We're happy you enjoyed your stay in our property.
We'll also be happy to welcome you again.
Your satisfaction is our priority.
by A verified traveler
Disgusting
Posted 15 Apr 2019 on HotelsIt was disgusting. Firstly, they claimed to have a fitness room on your website. They do not. Secondly, the room was infested by cockroaches. When I complained, instead of offering an alternative room (and they probably didn't, as the infestation is very likely around the entire hotel) they sprayed my room. Needless to say, I had had enough when, in the middle of the night, a very large cockroach fell from the ceiling onto my chest, running across it. Never again.
Comment from Hotel Management
29 Apr 2019 by The Reservation Team Manager, Hotel Management
Dear James,
We're sorry you disliked your stay in our property.
We're working hard to solve the issue you experienced. Thank you for letting us know.
by A verified traveler from Frankfurt
Posted 11 Jan 2020
Schöne Bilder im Katalog, alles andere als gut,
Ich habe 10 Tagen gebucht war aber nur 5 Tage im Hotel und das in 3 verschiedene Zimmer,
Comment from Hotel Management
27 Jan 2020 by The reservation Team Manager, Hotel Management
Dear Giovanni, We're sorry you were unhappy – we'll work hard to fix the issue you have experienced. Thanks for letting us know.
by A verified traveler
Posted 16 Jun 2019
Comment from Hotel Management
23 Jun 2019 by The Reservation Team Manager, Hotel Management
Thank you for your feedback,
We're happy you were satisfied in our property.
We'll also be happy to welcome you again.
our satisfaction is our priority.
by A verified traveler
Posted 11 Jan 2019 on Ebookers
Comment from Hotel Management
31 Jan 2019 by The Reservatio Team Manager, Hotel Management
Dear H,
We're happy you were satisfied by your stay in our property.
We'll also be Honored to welcome you again.
Your satisfaction is our priority.
Happy New Year
by A verified traveler from Toronto
Posted 19 Nov 2018
La proximité a l aéroport mais climatisation ne donne pas vraiment
Comment from Hotel Management
4 Dec 2018 by Le Responsable de l'Equipe de Réservations., Hotel Management
Cher Ngom,
merci pour votre feedback.
Vos observations sont prises en compte.
Merci de nous en avoir fait part.
by A verified traveler
Bon rapport qualité-prix pour Douala
Posted 10 Nov 2018 on HotelsA proximité de l’aeroport.
Bonne adresse et bon rapport qualité-prix si l’on tient compte du standard d’hôtellerie à Douala.
Propre.
Personnel adorable francophone et Anglophone.
Comment from Hotel Management
11 Nov 2018 by The Reservation Team Manager, Hotel Management
Dear Vincent,
Thank you for your feedback.
We're happy you were satisfied in our property.
We'll also be happy to welcome you again.
Your satisfaction is our priority.
