Ratings based on 9 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Forney
Posted 29 Aug 2024
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Shantal TATA, Hotel Management
Thank you sir,we hope you come back.
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Sales, Hotel Management
Thank you sir for this review, we look foward to welcoming you back to Krystal Palace Douala.
by A verified traveler
Big Mirage
Posted 18 Feb 2024 on HotelsDon't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Comment from Hotel Management
19 Feb 2024 by Shantal TATA, Hotel Management
Dear Sir,We are truly sorry you had to go through all these situation during your stay here at our property. We should have granded a discount for all the trouble faced, its a shame the complaint wasnt channeled for that to be done. We have taken note of all the above and are working on fixing them with immediate effect. Please if at any time you change your mind about visiting Douala, or staying with us, all the above must heve sorted and also you will be offered a free stay on BB basis. We know this does not make up for the inconviniences suffered, nevertheless we hope to wright some wrongs and make it right with you and assure other guests hoping to stay at our property that they wont encounter these.Thanks for your kind understanding.Regards.
by A verified traveler
Posted 31 Dec 2023
The staff are very polite and nice
Comment from Hotel Management
2 Jan 2024 by Shantal TATA, Hotel Management
Thank you sir for the amazing feedback. We look forward to welcoming you back to Krystal Palace on your next visit to Douala.
by A verified traveler
Posted 23 Sep 2023
Comment from Hotel Management
15 Nov 2023 by Sales, Hotel Management
Thank you sir for your feedback,we really apologize for our late respond and for every inconviniences caused during your stay. Repairs work have been completed and normally discontinued on all floors that guests are lodged. hope you choose Krystal PAlace Douala for your next stay in Cameoon so we have the opportunity to Make It Right.
by A verified traveler
Posted 22 Nov 2022
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 8 Jan 2024
