Ratings based on 39 Verified Reviews

3.3 out of 5
80% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 26 Jul 2024
Good customer service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jan 2023 on Hotels
5 out of 5
by A verified traveler

Posted 17 Sep 2022 on Hotels
Comment from Hotel Management
18 Oct 2022 by Le Responsable des Réservations, Hotel Management
Cher Adolphe,Merci pour votre feedback.Votre satisfaction nous honore.
2 out of 5
by A verified traveler

Posted 10 Sep 2022 on Hotels
nothing
Comment from Hotel Management
10 Sep 2022 by Le Responsable des Réservations, Hotel Management
Cher Alexandre,Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.
5 out of 5
by A verified traveler

Posted 11 Mar 2022
Good location, friendly staff. The facilities need an upgrade.
4 out of 5
by A verified traveler

Veey good

Posted 20 Jan 2022 on Hotels
Very good stay, near the airport and the room was clean
Comment from Hotel Management
8 Feb 2022 by The Reservation Team Manager, Hotel Management
Thank you for your feedback, Your satisfaction is our priority.
1 out of 5
by A verified traveler

Posted 14 Oct 2021 on Hotels
First red flag my booking wasn't available when I there. Second the receptionist 😡
Comment from Hotel Management
29 Oct 2021 by The Reservation Team Manager, Hotel Management
Thank you for your feedback, We are sorry you disliked your stay in our property. We are working hard to solve the issue you came accross. Thanks for letting us know.
3 out of 5
by A verified traveler

Posted 11 Jan 2020
It is a mistake to book this property through Expedia. Expedia did not send my reservations information to the property and it caused me so much headache. I paid for breakfast on one of the days I reserved but Expedia claimed to the property that there was no breakfast included.
Comment from Hotel Management
22 Jan 2020 by The Reservation Team Manager, Hotel Management
Thank you for your feedback, We're sorry you came accross such issues. We're working hard to solve the problem occurred. Thank you for letting us know.
4 out of 5
by A verified traveler

Hotel SAWA is a great deal for a great hotel.

Posted 3 Oct 2019 on Hotels
Hotel SAWA is a great hotel in a good location. It is a good deal. The staff is very helpful. The on-site restaurant is clean and serves good food as well. The rooms are clean and serviced daily. The front desk staff are available and helpful. We have stayed there 3 times now. The main lobby is under construction at the moment, but they have done a good job of making the construction invisible.
Comment from Hotel Management
14 Oct 2019 by The Reservation Team Manager, Hotel Management
Dear Dennis, Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again.
3 out of 5
by A verified traveler

Hotel needs updating badly

Posted 7 Sep 2019 on Hotels
Very old hotel in a great location. Staff very friendly and helpful. Pool area great for sunset drink and snack.
Comment from Hotel Management
7 Sep 2019 by The Reservation Team Manager , Hotel Management
Dear Dave, Thank you for your feed back. We are happy you were satisfied in our property. Your observation are taken into account. Your satisfaction is our priority.
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