Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
It’s time for a refresh of property carpet,elevator,and pull out sofa beds need new mattresses
Comment from Hotel Management
3 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your suggestions regarding the carpet, elevator, and sofa bed mattresses. We're always looking for ways to improve, and your comments will be shared with our team as we plan future upgrades. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the 4 out of 5 rating! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear Joshua, Thank you for your perfect 5/5 rating! We're delighted you had an excellent stay and appreciate your support. We look forward to welcoming you back soon! Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Mattresses are in poor condition. Made for sleepless nights.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding the mattresses. We're sorry to hear that they impacted your sleep quality. We will evaluate their condition immediately to ensure a more comfortable experience for our guests. We appreciate your input and hope to provide you with a better stay in the future.Sincerely, Hotel Manager
by A verified traveler from Ellabell
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your perfect 5 out of 5 rating! We're thrilled to hear you enjoyed your stay. We can't wait to welcome you back for another exceptional experience!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Had to book a room here due to overbooking from Hurricane Milton evacuees. I didn't have high expectations but this was truly the most unclean hotels I have ever experienced. The staff was very lovely and empathetic towards our experience. Very nice and helpful staff.
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. I'm glad to hear that our staff was lovely and empathetic during your stay. We strive to provide excellent customer service, and it’s heartening to know that they made a positive impact during a difficult time.However, I sincerely apologize for the cleanliness issues you encountered. This is not the standard we aim for, and your feedback will be addressed with our housekeeping team to ensure improvements are made.We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful rating! We're glad to hear you enjoyed your stay overall. Your feedback is important to us, and we look forward to making your next visit even better. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Oct 2024
Unexpected pet fee.
Comment from Hotel Management
25 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad you enjoyed your stay but apologize for the surprise regarding the pet fee. We strive to be transparent with all charges and will work on making this information clearer in the future. We appreciate your understanding and hope to welcome you again.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
We choose do to proximity to the airport. They were revamping the hotel. Which does effect us in any way. Felt bad for lobby hostess, she had some guy (non guest) bugging her for the Wi-Fi.
Comment from Hotel Management
21 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us and for your understanding as we revamp the hotel. We're glad the renovations didn’t affect your stay. We apologize for the situation with the lobby, and we’ll ensure our staff feels comfortable and supported in such instances.Sincerely, Hotel Manager
