Ratings based on 408 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Okay
Comment from Hotel Management
29 Oct 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Petra, Thank you very much for your kind review.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our unique 24/7 lobby bar serving local beer specialties during your visit.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 10 Oct 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Sehr geehrter Gast,vielen Dank für die Bewertung unseres Hotels.Es tut uns leid, dass wir Ihre Erwartungen während Ihres Aufenthalts bei uns nicht vollständig erfüllen konnten. Wir sind stets bestrebt, uns zu verbessern, und würden uns freuen, wenn Sie uns direkt kontaktieren würden, um Ihre Erfahrungen detaillierter zu besprechen.Unser Hotel liegt im Herzen von Dortmund, nur wenige Meter von Einkaufsmöglichkeiten und den wichtigsten Sehenswürdigkeiten entfernt. Wir bieten 82 barrierefreie Zimmer mit Klimaanlage und kostenlosem WLAN. Unsere Hotelbar in der Lobby serviert lokale Bierspezialitäten und ist rund um die Uhr geöffnet.Wir legen großen Wert auf Nachhaltigkeit und haben verschiedene Maßnahmen eingeführt, wie energieeffiziente Beleuchtung und wassersparende Armaturen. Zudem bieten wir ein Handtuch- und Bettwäsche-Wiederverwendungsprogramm an.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 27 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Alison, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 25 Sep 2024
It was an okay hotel and I would not stay there again. Becuse the room did not have Iron and a refrigerator.
Comment from Hotel Management
30 Sep 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Hamid, Thank you for taking the time to share your review.We are truly sorry to hear that certain aspects of your accommodation were not as you had anticipated. While we do offer irons upon request, we understand how the absence of one in your room could have caused inconvenience. Additionally, we apologize for the lack of a refrigerator in your room, as we aim to provide all our guests with the utmost comfort. We appreciate your comments on these matters, as they are pivotal in our continuous efforts to enhance our guest experience.We hope you were able to appreciate the central location of our hotel, with convenient access to local shopping, dining, and Dortmund's many attractions, including the BVB football stadium and the exhibition grounds easily reachable by underground.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler from North Vancouver
Posted 4 Sep 2024
Good breakfast!
Comment from Hotel Management
9 Sep 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Ralph, Thank you very much for this kind review of your recent stay.It's truly heartwarming to receive such positive comments about your stay with us. We are thrilled that you appreciated the cleanliness of our rooms, the condition of our hotel, and the service provided by our team. Knowing that you started your day with satisfaction with our breakfast options, which include a variety of American hot and cold choices, adds to our delight. Your comfort and enjoyment are of the utmost importance to us, and we are pleased that our high standards in hospitality have contributed to your pleasant experience.We look forward to seeing you again soon.Best regards,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Sehr geehrter Steven,danke für den positiven Erfahrungsbericht zu unserem Hotel.Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Chris,Thank you for such a great review.We are really pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler
Posted 6 Jul 2024
Entrance was difficult to find - small sign and door next to shopping center and have to get the lift to go in/ out of hotel which is on 3rd floor
Close to station and walking distance from bars and restaurants
Shower was inside bath and a bit awkward to get in and out
Room was a good size with mini fridge and working aircon
Comment from Hotel Management
7 Jul 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Rosalyn, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found the room size to be generous and that the amenities such as the mini fridge and air conditioning were to your satisfaction, ensuring a comfortable environment during your stay.However, we apologize for the inconvenience you experienced with the entrance and the shower setup in the bath. We understand that these aspects are important for a seamless experience and we appreciate your patience. We would like to point out that our guest rooms are designed to provide a relaxing stay with double-glazed windows to ensure a tranquil atmosphere inside.Nonetheless, we are pleased that you enjoyed our central location, conveniently close to the station and within walking distance to various bars and restaurants. Our location in the heart of Dortmund allows our guests to experience the vibrant local scene with ease.We hope to welcome you back. Best wishes,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler from escazu
Posted 1 Jul 2024
Not a good hotel
Minimum service and the area ugly
Comment from Hotel Management
3 Jul 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear José,Thank you for taking the time to review your stay.We are sorry that your stay did not fully meet your expectations. Our guests' satisfaction is our top priority, and we regret to hear that certain aspects of your experience were not to your liking. Regarding the aesthetics of the surrounding area, we understand that urban environments can have a varied appeal, and we aim to provide a comfortable haven for our guests amidst the city's hustle and bustle. We also prioritize cleanliness and room amenities, ensuring that our facilities meet the high standards our guests expect from the Mercure brand. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.We hope you had the chance to experience our central location which offers easy access to the underground station and close proximity to Dortmund's shopping malls and most important sights during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ihr Team vom Mercure Hotel Dortmund City
by A verified traveler from Aberdeen
Posted 18 Jun 2024
Great central spot literally a 5 min walk from the main train station. Very quiet and comfortable as well.
Comment from Hotel Management
22 Jun 2024 by Ihr Team vom Mercure Hotel Dortmund City, Hotel Management
Dear Adam,Thank you for such a great review.We are thrilled to learn that our central location, just a brief stroll from the main station, significantly contributed to the convenience and success of your visit. It's also gratifying to hear that the tranquility and comfort of our accommodations met your expectations, ensuring a restful experience.Our team takes great pride in maintaining the highest standards of cleanliness and service, so your recognition of these efforts is highly appreciated. The positive feedback regarding the amenities in your room is equally encouraging, as we strive to provide a seamless and enjoyable stay for all our guests.At Mercure Hotel Dortmund City, we aim to create an environment where our guests can feel at ease and fully enjoy the vibrant city of Dortmund. Your review serves as a wonderful affirmation of our team's dedication to hospitality excellence.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Mercure Hotel Dortmund City
