Ratings based on 784 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Hotel was fairly clean, but as renovations were going on, there was a lot of materials laying about. Did not state on the website that renovations are going on.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Rooms were cleaned but tea/coffee supplies wasn't replenished at all over 4 days & no milk.
by A verified traveler
Posted 28 Aug 2024
No air conditioning. very old
by A verified traveler
Posted 13 Aug 2024
Room were nice and clean, staffs were very friendly and helpful. It's bang in the city centre everything is walkable, mall, food and shopping area, train station few steps away.
The negative experienced was that a beggar just walk through the door without anyone apprehending her as main door entrance is wide open always.
We caught out the beggar on the 2nd floor where our room was, trying on some doors.
We immediately reported it to the staff. She was found and sent her way out. Which the staff has told my husband she's been doing it the last 2 years but police won't do anything.
I fairness the hotel does have secured doors, but she seems knew when to come as she sneak in around checking time when the counter is busy with visitors. The only reason we knew she was a beggar as we saw her earlier begging by the entrance.
Our overall experienced was great. We had a great time and definitely will book this hotel again in the future.
by A verified traveler
Posted 24 Jul 2024
Booked this property due to its proximity to Dortmund HBF. Great hotel for our needs, could benfit with air conditioning in the bedrooms, however i belive a refit is being undertaken. Massive bedroom, clean bathroom and excellent breakfast. Dortmund city centre is quite litrally across the road, so a great location for exploring the centre. This hotel is located on a very busy intersection (inner ring road) so please be aware when booking. Also 30 minute walk away from the Dortmund stadium!
by A verified traveler
Posted 24 Jul 2024
Hotel staff were really nice, only issue i had was that on one of the rounds of housekeeping i was given a brown stained blanket 😨
by A verified traveler
Posted 24 Jul 2024
Was in a good location and the staff were helpful. Rooms were a bit outdated and the rooms were very hot, along with all 6 pillows in the room being poor. Overall a good experience and decent quality place for the price.
by A verified traveler
Posted 16 Jul 2024
Very grand hotel, if perhaps a little tired in places. Close to the station, so great from transport perspective.
