Ratings based on 528 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Hotel was great all staff were very friendly would definitely recommend to stay here
Comment from Hotel Management
8 Oct 2024 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel and that our friendly staff contributed to your positive experience.Your recommendation means a lot to us, and we take pride in providing our guests with a pleasant stay. We hope to welcome you back soon!Best regards,Your Mercure Hotel Dortmund Centrum Team
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Mercure Hotel Dortmund Centrum, Hotel Management
Lieber Gast,vielen Dank für Ihre Bewertung und das Feedback! Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt in unserem Hotel hatten.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenIhr Mercure Hotel Dortmund Centrum Team
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest,Thank you very much for the nice Feedback.We are pleased that you enjoyed your stay with us and hope to welcome you back soon!Yours sincerely,Mercure Hotel Dortmund Centrum Team
by A verified traveler
Posted 11 Jun 2024
The hotel is under construction, the room on the same floor where is construction going on, very noisy , unsafe conditions, lots of ladders, buildings materials on the floor, barely was able to get to elevator
Comment from Hotel Management
27 Jun 2024 by Mercure Dortmund Centrum, Hotel Management
Dear Marina, we apologize for the inconvenience caused by the ongoing construction. Guest safety is our top priority, and we assure you that necessary measures are in place. Your feedback is valuable, and we will address these issues promptly. We hope to welcome you back for an improved experience. Best regards, Mercure Hotel Dortmund Centrum
by A verified traveler
Posted 28 Feb 2024
Great location! Upgraded room with comfortable bed and good pillows!
Comment from Hotel Management
4 Mar 2024 by Mercure Dortmund Centrum, Hotel Management
Thank you for sharing your positive experience at Mercure Hotel Dortmund Centrum, Taylor! We're glad to hear that you enjoyed our great location and the upgraded room with a comfortable bed and good pillows. We appreciate your feedback and hope to welcome you back soon. Safe travels! Mercure Hotel Dortmund Centrum
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
5 Jan 2024 by Mercure Dortmund Centrum, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
5 Jan 2024 by Mercure Dortmund Centrum, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Mercure Dortmund Centrum, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Great Hotel
Posted 30 Aug 2023 on HotelsAmazing front of house service, professional look, feels secure, doesn’t smell, fluffy blankets
Comment from Hotel Management
4 Sep 2023 by Mercure Hotel Dormtund Centrum, Hotel Management
Dear Guest,Thank you very much for your very positive feedback. I would also like to thank you in the name of my colleagues for your recommendation. We all hope to welcome you again soon.Best regardsYour Mercure Hotel Dortmund Centrum Team
by A verified traveler
Posted 10 Apr 2023
Comment from Hotel Management
4 May 2023 by Mercure Hotel Dortmund Centrum, Hotel Management
Dear guest,thanks for your good feedback.Best regards
