Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from green cove springs
Posted 12 Sep 2024
Very nice property with lots of amenities and options
by A verified traveler
Posted 11 Sep 2024
excelllent
by A verified traveler
Posted 9 Aug 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
The facilities were clean and tidy. The view from the outdoor pool was amazing. The staff were so helpful and friendly.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler from La Palma
Posted 13 Jun 2024
My wife and I had an amazingly pleasant experience at the Panorama Sheraton, and wish we had planned to stay longer than the 1 night transiting from Frankfurt to Lake Garda.
The room on the 9th floor was clean, modern, comfortable and very practical. All drains were working perfectly and so did the AC. The bedding was just perfect for us and provided us with a great night sleep.
Breakfast was among the best we have ever experienced in our travels. It takes place on the 11th floor from where you get a top notch panoramic view of the entire region. You may even sit outside if you wish. I saw a Zeppelin airship flying over the local mountains while having breakfast. The selection was vast and included unusual items like champagne, smoked salmon, gluten free bread, horseradish, papaya and a few very efficient coffee machines.
The personnel was absolutely wonderful, cheerful, accommodating and provided us even with a great suggestion to experience the Karren funicular nearby which ended up being one of the highlights of our trip.
Parking is very safe and only cost 12 euros per night.
In our opinion this hotel could possibly turn into a 5 star given the high quality of service we have received. Thank you so much to everyone that made this stay so special for us.
Comment from Hotel Management
15 Jun 2024 by Your Four Points Team, Hotel Management
Thank you very much for this positive and comprehensive review!We are very happy that you enjoyed your stay and look forward to welcoming you again!All the best and see you soon!
by A verified traveler
AC, not accurate.
Posted 24 Apr 2024 on HotelsThe hotel advertises that it has AC but it didn’t work in either of the rooms we had. It was in the 30’s outside and we were able to open a window and somehow, the room was still very hot to sleep in. That would be my only complaint. The hotel is nice and the bed is very comfortable.
Comment from Hotel Management
18 May 2024 by Prochor, Hotel Management
Dear Guest,Thank you very much for taking the time to tell us about your impressions of your stay.I really regret that we were unable to meet your expectations with the AC. I naturally agree with you that the function of the AC is essential in a hotel like ours and I can assure you that we will immediately discuss your comment with the heads of department and use it to improve or review our service quality.Dear guest, I can assure you that we attach great importance to the well-being of our guests. Unfortunately, I can no longer positively influence to your impressions afterwards, but I would be very pleased if you would give us a second chance so that we can convince you of the quality and our good service. I am at your disposal for future bookings.Kind regards,Your 4 Points Team
by A verified traveler
Posted 6 Mar 2024 on Ebookers
Great place to relax on a rainy weekend
Comment from Hotel Management
11 Mar 2024 by Prochor, Hotel Management
Sehr geehrter Gast,vielen, lieben Dank für diesen tolle Bewertung! Es freunt uns zu sehen, wenn die Gäste nach dem Check Out uns so toll bewerten.Es ist wirklich schön zu sehen, und hoffen Sie hatten eine schöne Zeit bei uns.Mit freundlichen Grüßen,Ihr 4 Points Team
by A verified traveler from Cham
Posted 2 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Prochor, Hotel Management
Hallo Andrew,Vielein lieben dank für die Tolle Bewertung.Ich hoffe Sie hatten eine schöne Zeit bei uns.Freuns uns schon jetzt, Sie bald bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr 4 Points Team.
by A verified traveler
Posted 2 Nov 2023 on Hotels
