Ratings based on 23 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Self catering accommodation by Lake Maggiore

Posted 2 Jul 2017
Pros: The accommodation is comfortable, clean, spacious. TV has lots of channels in different languages, lovely balcony with a view.
Cons: It would be good to have an oven in the kitchen and a few more kitchen utensils like knives, scissors. Easily improvable but would make a difference.
Location: Very good location - at the bottom of Lake Maggiore, very convenient for exploring the lake, close to other attractions like Milan, Lugano and Como.
Had a good two week holiday - explored the surrounding area but also had a very relaxing time in the camping village. Benefited from some facilities (e.g. takeaway) that the camping village offers. Staff in the camping village are helpful, pleasant, with good command of English. A large supermarket within 100 meters from the entrance gate is also a huge bonus for self catering holiday. Had access to the small beach by the lake but a bit short of promenade in the evenings. However, the nearby towns of Arona and Angera offer some pleasant promenading and boat trips.
Comment from Hotel Management
8 Jul 2017 by Simona, Hotel Management
Dear Family, thank you for your visit and for your nice useful feedback! Suggestions allow us to improve and make our guests' stay more enjoyable. A friendly "goodbye" to the next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice apartment, with short walk to lake

Posted 4 Jun 2017
A lovely apartment just a short walk from the lake and private beach. Can be busy during high season but for our trip nice and quiet and plenty to see and do.
Comment from Hotel Management
16 Jun 2017 by Simona, Hotel Management
Dear Guest, we thank you very much for your kind feedback and we look forward to meeting you next time!
4 out of 5
by A verified traveler

Posted 17 Apr 2016 on Hotels
The room was clean. The staff was great. Grocery store across the street. Walls were a bit thin. Overall good value.
2 out of 5
by A verified traveler

Posted 29 Sep 2015 on Hotels
no as expected
3 out of 5
by Dom from UK

Not quite good enough

Posted 7 Oct 2014 on Hotels
The location is great for the price with easy access down to the lake. The apartments themselves are in nice surroundings, great for families, especially as there was a great play park available for the kids. Apartments are fairly spacious with good outside space, well equipped and clean. However, there was no pool to relax in as advertised as it was closed. There was no washer/dryer available in the room as advertised, we had to pay extra for one in a separate laundry block. There was wireless access, but we were not told the passcode on arrival so had to wait till the next day. The network was then so slow it was unuseable. It seemed like a token service provided so they can advertise having WiFi. Finally, there were long queues for check out and we were left waiting for around 20 minutes whilst they checked the room - not great when you have a flight to catch!
Comment from Hotel Management
18 Jul 2015 by Maurizio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maurizio Baldini
5 out of 5
by A verified traveler

A Hidden Gem

Posted 3 Jul 2014 on Hotels
Nestled along the shores of Lago Maggiore, Residence Alice is part of a much larger campground resort. The entire resort is bustling with activities for the young and old. Several options for dining and entertainment are abound and you may find that you need not leave, except for outings to the local sites. The only problem I found was that, although the hotel emenities lists a washer and dryer in each room, this is not true. There is a laundry room that you must pay €4.00 to wash and €4.00 to dry. This was an additional cost we did not prepare for. Other than that, I would definitely stay here again.
Comment from Hotel Management
18 Jul 2015 by Maurizio, Hotel Management
Dear Guest, Thank you for the great review of our campsite village/residence ! We apologize for the mistake of washing machines. We published the correct communication.We are glad that you enjoyed your stay and hope to see you again very soon!
4 out of 5
by A verified traveler

Posted 13 May 2019
Tres propre, air de jeux plus que top pour les enfants, literie et insonorisation pas terrible mais on s’y sent bien quand meme! Personnel tres cordial et aimable, cest appreciable.
Comment from Hotel Management
18 May 2019 by Simona & Alessia - Réservations, Hotel Management
Chère Famille, Merci bien de votre retour. On est bien heureux vous avoir fait passé un bon séjour chez nous! On espère donc de vous donner la bienvenue prochainement. Bien cordialement,
4 out of 5
by A verified traveler

Recidence Alice

Posted 25 Jun 2018
Rent, ryddig, stille, kort vei til strand og restauranter. Harde senger Veldig dårlig internett signal
Comment from Hotel Management
27 Jun 2018 by Simona - Reservations, Hotel Management
Dear family, thanks for the precious review: every single suggestion can be useful to make our guests' stay even more enjoyable. We look forward to meeting you next time best regards! With kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Solothurn

Am Lago Maggiore ohne Seesicht

Posted 19 Jul 2017 on Ebookers
Super schöne Anlage-überall sehr freundliches Personal, ob am Empfang. Restaurant oder Kaffee am See! Viel zu unternehmen auf der Anlage mit einem fünfjährigen! Einzig, die Betten waren extrem hart und das WiFi hat während dem gesamten Aufenthalt nicht funktioniert! Kein Schatten direkt am Pool um Kids direkt am Wasser zu beaufsichtigen!
Comment from Hotel Management
22 Jul 2017 by Simona - Reservierungen, Hotel Management
Sehr geehrte Familie, wir freuen uns sehr, von Ihnen zu hören, dass Sie mit Ihrem 5-jährigen Sohn einen angenehmen Aufenthalt in unserem Resort verbracht haben. Wir danken Ihnen auch für Ihr nützliches Feedback, das uns hilft, unsere Einrichtungen zu verbessern. Deshalb freuen wir uns darauf, Sie nächstes Mal wieder zu treffen!
4 out of 5
Recommended
for Couples
by A verified traveler from Vicenza

Una gradevole vacanza al lago Maggiore.

Posted 21 Sep 2016
Pros: Pulizia, zone verdi, tranquillità e personale gentile.
Cons: Suggerisco di inserire un menù anche per i vegetariani, presso il ristorante all'interno della struttura.
Location: La parte dietro dell'hotel si affaccia direttamente sul lago ed è immersa nel verde. Il tutto è ben organizzato ed ogni settore ha i suoi spazi.
Quanto proposto in rete corrisponde al vero: abbiamo prenotato una camera con la formula residence e trovato un appartamentino pulito e bene organizzato al suo interno. Abbiamo apprezzato il silenzio e la tranquillità. Il posto auto era vicino alla nostra entrata, mentre l'accesso al lago è a pochi passi, sul retro della struttura. Il personale è veloce, molto gentile e disponibile. Anche questo ha reso la nostra vacanza al lago Maggiore un'esperienza piacevole da ripetere in futuro.
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