Ratings based on 976 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
El servicio fue pésimo. Estuve con mi familia 4 días debido al huracán Milton y volvimos reservar 3 días más y nunca me hicieron servicio al cuarto. Lo pedíamos y nunca lo hicieron. Estuvimos con las mismas sábanas todos esos días.
Bonito lugar y céntrico pero la atención pésima.
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Oscidis, nos preocupa escuchar acerca de sus experiencias con el mantenimiento de la habitación durante su estadía. Un ambiente agradable es importante para nosotros y el equipo está dedicado a garantizar un mejor servicio. Es bueno saber que encontró la ubicación conveniente y atractiva. Esperamos tener la oportunidad de brindarle un mejor servicio en el futuro.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Swani, it's regrettable that your stay did not meet expectations. Nevertheless, your insight is valuable, and we hope for the chance to provide a better experience in the future.
by A verified traveler
Posted 17 Nov 2024
I saw a roach in the room. Requesting towels at front desk in the morning didn’t receive them until the evening. Pool was nice but the jacuzzi didn’t work. Security at front gate was unaccommodating and alittle rude.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Britteny, thank you for staying with us at Provident Doral at The Blue Miami. We’re delighted you enjoyed your visit and appreciate your positive rating. Looking forward to welcoming you back!
by A verified traveler
Posted 15 Nov 2024
Poor cleaning of room....so much dust when i check in...house keeping came to clean but did a very poor job....leave one toilet paper for a room with two people....things went wrong from checkin because i book a a room with one king size bed but on entering the room it was two single beds...kitchen was very workable....for sure i would not be returning to that hotel.
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Brian, thank you for sharing your experience. It sounds like several aspects did not meet your expectations, and the team will take this feedback seriously to ensure improvements are made. Rest assured, colleagues strive to address any discomfort promptly. Safe travels in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Cornelius, thank you for staying with us at Provident Doral at The Blue Miami. We're delighted to know you had a positive experience. Looking forward to welcoming you back!
by A verified traveler
Posted 15 Nov 2024
The the property is beautiful our room was beautiful and clean however the jacuzzi did not work major major disappointment
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Marion, the hotel appreciates your feedback and is pleased to hear that you found the property and your room to be beautiful and clean. The hotel understands your disappointment regarding the jacuzzi. The team will continue working diligently to enhance guest experiences in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Frank, thank you for sharing your rating. We hope you enjoyed your time and we appreciate any additional feedback you may have, as it helps us enhance our guest experience.
by A verified traveler
Posted 10 Nov 2024
The property itself looked grim and dirty , vent above checkin area was black and dirty . The fort room we were assigned room 309 was filthy ! Black curtains , stains everywhere in furniture , floors were very dirty and had a terrible smell . We could not get passed it and asked to be moved to another room . They moved us to room 601 still was dirty however not as bad as the first one. Rooms deny dirty and icky . Bathrooms were gross . I also have pictures
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Hulda, the hotel team appreciates your feedback. They have noted your concerns regarding the rooms and the overall cleanliness. The team continuously strives to enhance the guest experience and your observations are valuable in that effort.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Oscar, we're thrilled you enjoyed your stay at Provident Doral at The Blue Miami. We look forward to welcoming you back soon!
