Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Room smelt musty so we had to constantly keep the door open, and the carpet was filthy in areas. We were told no other rooms were available. Bathroom was clean.
Found a bed bug in the bed and had leave the hotel as we no longer wanted to risk staying there. We received a full refund and had to find a new hotel at 3am.
The staff are lovely. Location is good. However, the hotel is outdated and poorly maintained in the rooms.
This is not what you'd expect from the Intercontinental brand. I'd recommend you stay at the Intercontential down town Miami instead.
by A verified traveler from MIAMI LAKES
Posted 18 Jan 2025
Excellent
by A verified traveler
Posted 12 Jan 2025
there is nothing special about this property. Two problems need to be resolved, dirty carpet in the corridor and chair in the room not comfortable without soft. The color of the carpet is nearly decaying into dark. it seems like the carpet has been washed for a long long time. I am not feeling well.
Comment from Hotel Management
13 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we appreciate you bringing them to our attention. Cleanliness and comfort are top priorities for us, and we are addressing the concerns you raised regarding the carpet and the chair. We understand how important a comfortable environment is, and we will work to improve these areas promptly. We hope you feel better soon and would be grateful for another opportunity to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with us. Your feedback means the world to our team, and we're grateful for your kind review.
by A verified traveler
Posted 7 Jan 2025
The property is nice, but I don't feel the rooms were as clean as they were in past stays. My sink leaked. I expected more for the amount of money I spent. I'll probably stay at Laquinta hotel nearby next year.
Comment from Hotel Management
8 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for sharing your feedback. We're glad you find the property nice, but we sincerely apologize that your recent stay did not meet your expectations, especially regarding cleanliness and the sink issue. This is certainly not the standard we strive to uphold, and we’ll address these concerns with our housekeeping and maintenance teams right away.We understand how important these details are, and we deeply value your feedback as it helps us improve. We would love another opportunity to provide you with a stay that reflects the quality you’ve come to expect from us.We hope you'll consider giving us another chance in the future, and we truly appreciate your past loyalty.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for the 5-star review! We’re delighted to hear you had such a great experience. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Jan 2025
Very clean and in a great area. Loved the coffee/expresso maker in the room!
Comment from Hotel Management
7 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for your wonderful review! We're so glad to hear you enjoyed the cleanliness of the hotel and our great location. It’s also great to know that you loved the espresso maker in your room — we’re happy it added to your experience! We hope to welcome you back soon!
by A verified traveler
Posted 5 Jan 2025
Can’t believe this is Intercontinental Hotel after I step into the dirty room. Floors are not vacuumed, chair with dirty stains on it. Since it was late and I was so tied so I didn’t request to change another room. The next morning when I finally have the day nights then I noticed the bed frames have dirty stains and the doors of the cabinets are peeled off which is not even presentable. It’s really a bad experience with this brand. I doubt I will choose it again in the future.
Comment from Hotel Management
7 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. What you described does not meet the high standards we aim to uphold, and I can understand your frustration. Cleanliness and maintenance are critical, and I apologize that we fell short in both areas during your stay.Please be assured that I will share your comments with our housekeeping and maintenance teams to address the issues you’ve raised. We strive to ensure that all of our rooms are up to the Intercontinental standard, and your feedback will help us make necessary improvements.We sincerely regret that your experience was not as expected, and we hope you might reconsider staying with us in the future, giving us the opportunity to provide the high-quality stay you deserve.
by A verified traveler
Posted 4 Jan 2025
Quiet and convenient location in proximity to airport .. and restaurants are available within a short driving distance. In-house restaurant available. House keeping is excellent!
Breakfast was good with limited but adequate choices including scrambled eggs, boiled eggs, ordered to make omelets, fruits, pastries, juice, etc. hosts in the restaurant are good and goes extra lengths to meet each clients needs.
Parking at $18 per night is cheaper than other similar hotels. The only complaint if I have is that the double beds barely accommodate two average weight people.
All in all a good hotel!
Comment from Hotel Management
7 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you for your detailed review! We're so happy to hear that you enjoyed our quiet and convenient location, as well as the excellent housekeeping and breakfast offerings. It's also great to know that our in-house restaurant and helpful hosts made a positive impression. We're glad you found the parking to be affordable compared to other hotels in the area.We truly appreciate your feedback about the double beds, and we’ll certainly take it into consideration as we continue to improve our guests' comfort. Thank you again for your thoughtful comments, and we look forward to welcoming you back for another great stay!
by A verified traveler from Miami
Posted 3 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Isaias Bermejo, Hotel Management
Thank you so much for the perfect rating! We’re thrilled to hear that you had an excellent experience with us. Your feedback means a lot, and we truly appreciate your support. We look forward to welcoming you back for another fantastic stay!
