Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Everybody and everything was cool
Comment from Hotel Management
28 Nov 2024 by General Manager, Hotel Management
Dear Junior Curtis Mc, We are thrilled to know you enjoyed your stay with us and that you liked our excellent associates. It was a pleasure to host you, and we look forward to your next visit. Larisa Gallagher,General Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Jaston, We appreciate you rating your stay. Our goal is to ensure an exceptional experience for each guest; therefore, we are very disappointed that we did not meet your expectations. Please accept our sincere apologies, and we hope you will give us another opportunity to show you how much we truly value our guests. Larisa Gallagher,General Manager
by A verified traveler from Guatemala
Posted 25 Nov 2024
The hotel is in the way of airplanes landing route. Too much noisy. Lacks supportive employees; they blocked the room entrance 30 minutes before the checkout time. I went two times to the front counter asking to unblock the door. The woman at the front desk needs a customer care training. This was my worst experience with Marriot’s hotel.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Ivan, Please accept our apologies for the concern you had with our service and the service shortfalls you experienced during your visit. We aim to provide exceptional hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We are also sorry for the noise disturbance you underwent during your visit. In the future, please know that our front desk will be available to make your stay as comfortable as possible. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Larisa Gallagher,General Manager
by A verified traveler
Posted 22 Nov 2024
This is a great smaller property if you are staying in the specific address area. Unfortunately for us distance was an issue and also no housekeeping service. Thus, the review. The staff were very friendly and accommodating.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Doris, Thank you for your review and visit to our hotel. We are committed to offering each guest an outstanding stay; therefore, we want to apologize that your stay was anything other than exceptional. We are always looking for ways we can improve, and we appreciate your valuable comments. We hope to have the opportunity to make a much better impression. Larisa Gallagher, General Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Racheleen, It is rewarding to know you loved your stay! All of us here at Courtyard Miami Airport West-Doral look forward to making many more great memories with you. Thank you for choosing us during your time in our area.Larisa Gallagher,General Manager
by A verified traveler from HAVERHILL
Posted 18 Nov 2024
I made reservations for 3 days.
Asked for a non smoking room, ( i have asthma) got there, the room smell like an ashtray. There was a burn on the rug. Bathtub yellowish, no soap, toilet was cracked. The elevator wasn't working. Stay away from restaurant menus that they put under the door. Their food seems to be made out of someones house. My boyfriend ordered a turkey club sandwich and got a piece of bread with cheese and turkey ham. I know this last issue doesn't have to do with the hotel, but they can't allow this people run a business out of the hotel.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Vanessa, Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced during your visit. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. We also apologize for the issues you had with our accommodations. We will discuss your matter with the appropriate individuals as we strive to enhance our guest experience at all levels. Furthermore, we are sorry for the issues you had with our elevators and the food you received from the restaurants. We will share your remarks with the relevant teams to see where to improve. We are grateful for your patience, and we hope you will give us another opportunity to provide you with the seamless stay you deserve. Larisa Gallagher,General Manager
by A verified traveler
Posted 18 Nov 2024
Great property; clean & spacious rooms. My stay was short so I wasn’t able to use any of the amenities however I can say the staff was warm & welcoming.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Tanazia, We are delighted to know you were pleased with our well-maintained property, spacious accommodations, and courteous associates. Thank you for choosing Courtyard Miami Airport West-Doral, and we look forward to your next visit. Larisa Gallagher,General Manager
by A verified traveler
Posted 17 Nov 2024
Staff was not friendly and transportation from the airport was never there to pick us up from the airport. We waited over an hour and receptionist said it would be there at gate 8 and nothing ever showed up. Never again staying here.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Sandra, Please accept our apologies for the behavior of our associates and the issues you had with our shuttle service. We aim to provide exceptional hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We are grateful for your feedback, and we hope you will give us another chance to make a better impression. Larisa Gallagher,General Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Mark, Seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Courtyard Miami Airport West-Doral.Larisa Gallagher,General Manager
