Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
This is a great smaller property if you are staying in the specific address area. Unfortunately for us distance was an issue and also no housekeeping service. Thus, the review. The staff were very friendly and accommodating.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Doris, Thank you for your review and visit to our hotel. We are committed to offering each guest an outstanding stay; therefore, we want to apologize that your stay was anything other than exceptional. We are always looking for ways we can improve, and we appreciate your valuable comments. We hope to have the opportunity to make a much better impression. Larisa Gallagher, General Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Racheleen, It is rewarding to know you loved your stay! All of us here at Courtyard Miami Airport West-Doral look forward to making many more great memories with you. Thank you for choosing us during your time in our area.Larisa Gallagher,General Manager
by A verified traveler from HAVERHILL
Posted 18 Nov 2024
I made reservations for 3 days.
Asked for a non smoking room, ( i have asthma) got there, the room smell like an ashtray. There was a burn on the rug. Bathtub yellowish, no soap, toilet was cracked. The elevator wasn't working. Stay away from restaurant menus that they put under the door. Their food seems to be made out of someones house. My boyfriend ordered a turkey club sandwich and got a piece of bread with cheese and turkey ham. I know this last issue doesn't have to do with the hotel, but they can't allow this people run a business out of the hotel.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Vanessa, Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced during your visit. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. We also apologize for the issues you had with our accommodations. We will discuss your matter with the appropriate individuals as we strive to enhance our guest experience at all levels. Furthermore, we are sorry for the issues you had with our elevators and the food you received from the restaurants. We will share your remarks with the relevant teams to see where to improve. We are grateful for your patience, and we hope you will give us another opportunity to provide you with the seamless stay you deserve. Larisa Gallagher,General Manager
by A verified traveler
Posted 18 Nov 2024
Great property; clean & spacious rooms. My stay was short so I wasn’t able to use any of the amenities however I can say the staff was warm & welcoming.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Tanazia, We are delighted to know you were pleased with our well-maintained property, spacious accommodations, and courteous associates. Thank you for choosing Courtyard Miami Airport West-Doral, and we look forward to your next visit. Larisa Gallagher,General Manager
by A verified traveler
Posted 17 Nov 2024
Staff was not friendly and transportation from the airport was never there to pick us up from the airport. We waited over an hour and receptionist said it would be there at gate 8 and nothing ever showed up. Never again staying here.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Sandra, Please accept our apologies for the behavior of our associates and the issues you had with our shuttle service. We aim to provide exceptional hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We are grateful for your feedback, and we hope you will give us another chance to make a better impression. Larisa Gallagher,General Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Mark, Seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Courtyard Miami Airport West-Doral.Larisa Gallagher,General Manager
by A verified traveler
Posted 16 Nov 2024
It looks like a resort and more scenic than the hotels nearby.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Darshana, Thank you for the kind review of Courtyard Miami Airport West-Doral. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Miami.Larisa GallagherGeneral Manager
by A verified traveler from National City
Posted 15 Nov 2024
Hotel is clean and well maintained, odor free, kind and courteous staff, all staff were very friendly and accomodating and the hotel airport shuttle was on time, friendly drivers. Public transportation is very efficient and affordable with bus stops an easy walk from hotel. The swimming pool was clean and comfortable
temperature.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Bryan, Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback. We are also delighted to read that our convenient location and refreshing pool enhanced your time with us. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Courtyard Miami Airport West-Doral.Larisa GallagherGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Odalis, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Courtyard Miami Airport West-Doral.Larisa GallagherGeneral Manager
by A verified traveler from Miami
Posted 14 Nov 2024
From Saturday to Wednesday without housekeeping
Sheet not change
Uber trash and drinks cans not removed
No compensation
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Alain, We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to our area, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Larisa Gallagher,General Manager
