Ratings based on 100 Verified Reviews

4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Indianapolis

This traveler left a rating score only Posted 26 Sep 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jun 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jun 2024 on Hotels
4 out of 5
by A verified traveler

Posted 19 May 2024 on Orbitz
Not many restaurants nearby
3 out of 5
by A verified traveler

Posted 3 May 2023
I liked the variety of the breakfast but the western food (sandwich) from room service is disappointing. The staff seem under trained. I don’t have menu in the room, so i asked front desk, he said I can call room service, I said I don’t have menu, he said they will tell you (I was shocked and assumed it is a short one), room service then transferred me to kitchen, kitchen then said I should check menu in room. I had to call front desk again and they finally sent me menu! And it took me 2 hours to get a damn sandwich.
Comment from Hotel Management
7 May 2023 by Anne Yu, Hotel Management
Dear VIP guest, First of all, we thank you for your feedback, and regret for your unpleasant dining experience in our hotel.We value your feedback and will continue to improve products and services to ensure that all processes are fast, simple and easy to operate.In order to improve hotel in house guests dining experience, 15% discount off offer to Chinese restaurant, ADD restaurant, Lobby Lounge and Japanese restaurant.We do hope to have the opportunity to welcome you back in the nearest future, so that we can provide a better experience.Sincerely,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2022 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Sep 2021 on Hotels
4 out of 5
by A verified traveler

1 day stay for early flight out

Posted 1 Jan 2020 on Hotels
Hotel was excellent but the free airport shuttle is limited to morning only and there is no proper signage for the hotel airport shuttle.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Sep 2019
4 out of 5
by A verified traveler

Above average, but not great

Posted 11 Sep 2019 on Hotels
The location is suitable only for the airport. Except the food which wasn't great, it scores reasonably well in other area's
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