Ratings based on 24 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2019 on Travelocity
Comment from Hotel Management
20 Dec 2019 by N, Hotel Management
thanks
Recommended
for Everyoneby A verified traveler from Miami, USA
Best staff
Posted 21 Oct 2017Best concierge ever , thanks for everything Amam.
He is available for all your needs with the best solution
Comment from Hotel Management
20 Nov 2018 by Alice, Hotel Management
Dear guest, It is a great pleasure to hear that you enjoyed your stay at Cinese Hotel Dongguan Houjie. Thank you very much for your positive comments. We are pleased than Aman could help you so much in your stay.We are looking forward to welcoming you back at Cinese Hotel Dongguan Houjie.
by RITA from Netherlands
In the midst of an upgrade!
Posted 7 Oct 2015 on HotelsMake sure you ask for the newly refurbished rooms!!! They are in the midst of upgrading the hotel and was offered an older room at first, upon inspection of the room the condition was very worn, smelly and even had some unwanted critters jumping around on the bed. Rushed down to reception and was shown the new floor and these rooms are impeccable so all in all a good experience, far from perfect but will try again on my next stay and see how they finished upgrading the hotel.
Comment from Hotel Management
2 Jan 2016 by kevin yang, Hotel Management
Thank you for your support and trust of our hotel, we will work harder!Looking forward to you again!
by Patrick from Toronto, Canada
Go away English speaking business traveler.
Posted 18 Dec 2012
Pros: Internet service
Cons: No English spoken here
Location: Great if you have a car, horrible if you hope to catch a taxi
Do not stay here if you are a business traveler and do not speak Mandarin.
The hotel staff throughout the hotel can barely speak a word of English.
Also the hotel is not ideally located.
Upon checked out we asked for a taxi, and the hotel staff told us they couldnt get us one.
I had to call my client and ask for a favor to give us a ride. How embarrassing.
Overall a miserable experience.
On the plus side, the internet was quite good and even have access to facebook.
Recommended
for Business Travelersby Crispy from Melbourne, Australia
A once good hotel needing a serious makeover
Posted 27 Apr 2012
Pros: Staff service - especially concierge services were excellent. As was reception and checkout.
Cons: Run down facilities. Power points that didnt work & lifts that on occassions that didnt work. Lack of English language by the waiters. No bar fridge.
Location: Great location for going to Canton Fair. Short taxi ride to Houjie.
A once good hotel that is seriously in need of a makeover (it is switching to a Grand Mercure).
The place to eat is the Cafe rather than the restaurant - the breakfast buffet and dinner buffet were poor quality and not worth the money. Just make sure the waiters understand what you want to order at the Cafe - but all the food is good on the a la carte menu especially the steaks.
The rooms are disappointing with my desk power points not working, so a lead was obtained. Also my room did not have a bar fridge - not a good situation as there were no stores close by to buy any drinks. In other words you were being forced to buy drinks in the hotel. Great in the humidity.
I also experienced a problem with the lifts when they were not working for 20 minutes.
The management had no understanding of the problem (even though I had phoned the operator) or what to do.
And I am yet to understand why I was charged a phone call fee for ringing the Concierge for help with my luggage. That is a first for any hotel in the world for me.
Paid the bell boy a tip separately.
Not a great experience for a once proud 5 star hotel.
Recommended
for Business Travelersby Ghassan from Lebanon
Highly recomended
Posted 22 Feb 2012
Pros: Japanese restaurant
Cons: Its located near a highway, so there some road noise at times. The gym was not too great as well, but the pool makes up for that
Location: Very convenient and close to major cities.
Everyone was very helpful, the hotel employs Chinese as well as international staff with good English skills and good knowledge of the area and surrounding cities. Taxi service and airport pickup was great. For someone who has never been to China before I would definitely recommend this hotel. Its an hour away from Shenzhen and an hour away from Guangzhou, and around 20 mins away from Dongguan city. Breakfast buffet was very rich and their cuisine has international dishes as well as Chinese dishes, there is also a Japanese restaurant that I would highly recommend. Massage services are also very good with very professional personnel.
by A verified traveler from Michigan
Great Breakfast Buffet
Posted 15 Apr 2011 on HotelsGood hotel. Damion (French) was a fabulous help with his English. MOst of the hotel people do not speak English though they are quick to find someone. Hotel was clean, large, and offered a fab breakfast.
by A verified traveler from NYC
The Cinese is very well located for Guang Dong
Posted 22 Apr 2010 on HotelsWhen I arrived at the hotel, I thought I was in Las Vegas. The hotel is spacious and well appointed. The receiving staff was very attentive, courtious and efficiant.
The room was spacious and well appointed. The bed was very comfortable and the bathroom very clean. The only drawback was that the carpet needs to be cleaned more often. I was wearing white socks and noticed that they were quite dirty after walking around the room in my socks. They do however provide slippers and bathrobes.
After mentioning this to the staff the carpet was cleaned and dried by the time I returned that evening.
All the resturants have excellent food, service and the prices very reasonable.
I would recommend this hotel highly ande would stay they on my next trip.
Excellent value.
by A verified traveler
Posted 22 Dec 2018
Needs to decoration because the humidity is too high.
Comment from Hotel Management
22 Dec 2018 by Alice He, Hotel Management
Dear guests! Thank you very much for your support and your valuable suggestions for this stay!Because of the location and climate of the hotel, the humidity will be higher. The hotel has been fully renovated and upgraded.We are very sorry for not being able to satisfy you this time! I look forward to the next opportunity to provide you with quality and comfortable service.Sincerely look forward to your presence again! Wish you: work well, happy life!
by A verified traveler
Posted 9 Dec 2018 on Hotels
Comment from Hotel Management
10 Dec 2018 by Alice He, Hotel Management
Dear guests！Thank you very much for your support and praise to Cinese hotel! We are delighted to learn that you are satisfied with your stay. Your satisfaction is our infinite motivation; We will continue to work hard to do better! Looking forward to meeting you again in Cinese hotel! Wish you: work smoothly, happy life!
