Ratings based on 152 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst experience we have ever had
Posted 5 Dec 2019 on HotelsPlease do not stay here! I cannot stress that enough. This hotel moved us around multiple times to different locations within the same hotel. at one point they took us to a new room that required walking a long distance outside in the snow and ice. When we arrived it was the wrong room and was dirty. At this time it was 5 am and we did not want to move rooms again. We agreed to stay until the snow stopped. During this time we did not sleep just researched new hotels. From only sitting on the bed we got bedbugs. I called hotels.com and they’re customer service said we would be refunded due to these events. At 9:30am when the ice had stopped we attempted to leave and go to our new hotel. The hotel staff stopped is and informed us that because hotels.com was providing a refund due to poor service, and we had stayed for a few hours and would now need to pay again for our stay. I attempted to call hotels.com and went back and forth for over 6 hours. We missed our tours and lost an entire day in Beijing as the hotel would not let us leave until we payed again. They threatened to call the police multiple times. There was a language barrier and it was very difficult to communicate what had happened. Hotels.com was of no help during this time. I was on the phone with hotels.com for a total of 307 minutes. please please do not even try to stay here and have the same terrible experience we had. Absolutely worst experience of our lives.
by A verified traveler
Posted 4 Nov 2019 on Hotels
Report loose faucets and broken shower door handle on first day, but never got fix during our stay. Also they only get us one key not very convenient. One day they spilled some water on floor not even mopped. Other than those problems everything is great.
Comment from Hotel Management
21 Nov 2019 by 包, Hotel Management
尊敬的顾客您好，非常感谢您光临我们酒店，在您入住期间给您带来不愉快的体验我们酒店全体员工深感歉意，对于您提出来的意见我们虚心接纳，一定改正，祝您生活愉快
by A verified traveler
Posted 20 Oct 2019 on Hotels
Comment from Hotel Management
22 Oct 2019 by 馨香雅苑, Hotel Management
尊敬的顾客您好，非常感谢您入住我们酒店，在您入住期间给您带来不愉快的体验我们深感歉意，我们会虚心接纳您的意见，祝您生活愉快
by A verified traveler
Posted 19 Aug 2019 on Hotels
Comment from Hotel Management
30 Aug 2019 by IVory, Hotel Management
Thank you for your evaluation! Welcome to our hotel next time!
by A verified traveler
Posted 18 Jun 2019
Honestly, I would not recommend this property not even as the last option. Bathroom was full of mildew around shower, towels were old. Heavy cooking smell 24/7 around hallways. Entry lobby to building was nice. Only one person spoke English.
by A verified traveler
Posted 28 Apr 2019
Comment from Hotel Management
29 Apr 2019 by fan, Hotel Management
Dear guest, thank you very much for spending your time sharing your experience with us, thanks for your support and review. We will work harder to provide a better service for you. Looking forward to your next coming. Best wishes.
by A verified traveler from New Zealand
Posted 25 Apr 2019 on Wotif
If you like dirt, dust, mould, run down, ripped sheets, an air con that doesn't work and paying a large amount of money for it then this is the place for you, dont be fooled by the photos like i did, however location was good for getting to all the places we had on our itinerary, trust me ! You can find better for the money.
by A verified traveler
Posted 22 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by 范, Hotel Management
亲爱的顾客您好，感谢您在百忙之中抽出您的宝贵时间对公寓作出中肯的评价，您没有达到百分百的满意，说明公寓还是有没做到位的地方，您有什么更好的建议可以和公寓提出来，我们以顾客为中心致力于做到每一位顾客都能满意，馨香雅苑公寓祝您生活愉快，工作顺利，期待您的下次光临。
by A verified traveler from Brisbane
Posted 17 Apr 2019 on Wotif
This location is very convenient, a short stroll to subway, supermarket just across the road and some restaurant around. Wangfujing shopping mall is only couple station away, can be reached by walking as well. For a week stay with family in here is very good as they has washing machine to wash the dirty cloth. The service is good. Staffs are friendly and helpful
Comment from Hotel Management
1 May 2019 by 范, Hotel Management
您的满意是我们最大的责任与荣幸,您的到来及肯定是我们不断进步的动力与方向,非常感谢您对酒店肯定及支持,我们真诚的期待您的再次光临。
by A verified traveler
Posted 1 Apr 2019
Comment from Hotel Management
2 Apr 2019 by fan, Hotel Management
Dear guest, thanks for your review. Looking forward to your next coming. Best wishes.
