Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Fantastic!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Could be better
Posted 11 Aug 2024 on HotelsThe hotel just went through renovation, however the Reno puts the used to be 5 star to a 3 star inn type of place, and the price is not justify the condition. But in general it’s fine considering the price is still cheaper in Beijing compared to other hotels in the same category.
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. We are very sorry that this stay made you have an unpleasant stay. We apologize for not being able to make your stay a perfect one, if you have any problems in the future, please report to our staff in time, we will do our best to help you solve it, and look forward to your next visit.
by A verified traveler
Posted 7 Aug 2024
Super helpful staff, friendly towards foreigners. Was assisted multiple times - directions, tour bookings, recommendations etc. Special thanks to Mr Spring Si and Mr Lang who helped me with arranging and booking a tour of the Great Wall, Tian An Men Square and Forbidden City Tour.
Location is great too - being right beside the metro, it was super convenient to get to shopping centres and the train station. This offered a great alternative (faster) to being stuck in the Beijing traffic.
Nice and clean room.
Overall, would highly recommend.
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!
by A verified traveler
Posted 14 Jul 2024
Everything is up to date except for the shower room. We will definitely stay again if we visit Beijing again!
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
by A verified traveler
Posted 30 Jun 2024
Very nice hotel. Great location! Helpful staff!
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!
by A verified traveler
Posted 18 Jun 2024
- Shower in my room not well designed. The lowest part of the shower was below the drain so if I have two showers between room cleaning you have to step into cold wet standing water which is a health and safety issue. The hotel must know this is an issue but still sells the room.
- inconsistent service. Sometimes I was left enough towels others I wasn’t. Sometimes room was dressed down in evening others it wasn’t.
- maid service wake you up early when most hotels I’ve stayed in know when a guest is in their room and leave them alone.
- swimming pool needs a cap to be worn. I was provided one but my brother was turned away.
- the staff are very efficient but in doing so seem a touch cold which is really unusual when I compare hotels across Asia where there is a blend of efficiency and warmth.
Comment from Hotel Management
15 Aug 2024 by George Zhou, Hotel Management
Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. We are very sorry that this stay made you have an unpleasant stay. We apologize for not being able to make your stay a perfect one, if you have any problems in the future, please report to our staff in time, we will do our best to help you solve it, and look forward to your next visit.
by A verified traveler from CATERHAM
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Eva, Hotel Management
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
