Ratings based on 979 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Great location. The staff is very friendly
by A verified traveler
Posted 24 Nov 2024
The staff was exceptional. They made sure our stay there was a great experience, especially arranging a taxi for us for very early in the morning for our flight. Everything was seamless. Would definitely stay there again and recommend to others
by A verified traveler
Posted 24 Nov 2024
The hotel is located in a brilliant area very close to subway stations on different lines which is handy. Forbidden Palace is walkable and access to all the other attractions is so simple by subway.
The rooms are very spacious however could do with a little updating such as the bathroom and carpets however the beds and facilities in the room are excellent. We had a small issue where there was no hot water at 6am on the day we were going on a day trip which was not good as we are people that always shower first thing in the morning before we start the day. It was eventually warm enough to get a quick shower but when it’s cold winter outside you want a warm shower before going outside for the entire day. Not a big problem but one that shouldn’t happen in a hotel.
The breakfast was ok, lots of items made at the same time and some were cold and had been lying out for a long time. No cereal options which was annoying. Plenty of cooked western and Asian options. Coffee isn’t great as it’s a machine using long life milk and the fruit juice was from concentrate.
Lobby Bar is great with happy hour every day 6pm - 8pm. Midweek it’s different drinks but at the weekend it’s any drinks on the menu 2 for the price of one. Which is good making a bottle of Tsingtao only 20 Chinese Yen! 40 Chinese Yen for. Cocktails could be better though.
But if the hotel management are reading this review….please please please change the lobby music.. 24/7 it plays the same 3 minute track on repeat!!
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Short walking distance to shopping district. Good location.
by A verified traveler
Posted 8 Nov 2024
It is a very old hotel, the room interior is rusty and cabinets are falling apart. Hotel staff is friendly and gave us ample information on sightseeing and ticketing options to places of interest.
by A verified traveler
Posted 7 Nov 2024
It is a mega type of hotel. Staff were efficient. Room was Okay, but the sharp LED lights reduced the comfort levels. They could use soft light instead.
by A verified traveler
Posted 5 Nov 2024
The property is in a dire need for an upgrade. I stayed at the new wing and the old wing. Both are equally old. Apart from the convenience, the hotel rooms are nothing to shout about. The toilet tiles were cracked and the drainage in the bathroom was bad. An overhaul is badly needed for the place
by A verified traveler
Posted 4 Nov 2024
for the location
by A verified traveler
Posted 3 Nov 2024
The hotel is conveniently located. However, the rooms are in dire need for an upgrade. The toilet had a few damaged tiles and the water drainage in the bathing area was not effective.
