Ratings based on 962 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Even though I requested a quiet room on a high floor, I was placed right below the restaurant, where I heard things being moved all afternoon and evening, past midnight and again early in the morning. Fortunately, they moved me to a much better room the next day. The buffet was excellent, with a variety of Vietnamese and non-Vietnamese food, and I could enjoy the view of the river. The gym and pool were relatively small but adequate; free water and bananas in the gym added a nice touch. The rooms were overall ok; but I would not recommend any elderly people or people with limited mobility to stay in these rooms; they would have to climb over a very high tub (or use a stool) without adequate handrails. Overall it should be at best 4 star hotel- in my view.
Comment from Hotel Management
17 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear HIEU,Warmest greetings from the heart of Saigon!Thank you for sharing your feedback with us. We are delighted that you enjoyed the variety of offerings at our buffet and the beautiful view of the river. It's also wonderful to hear that you appreciated the thoughtful touches like the complimentary water and bananas in the gym.We truly regret that your initial room placement did not meet your expectations, and we apologize for the disturbance you experienced. We are glad that we were able to move you to a more comfortable room, and we appreciate your understanding as we worked to resolve the situation.We also value your comments on our facilities and the room accommodations. We will certainly consider your feedback regarding accessibility for guests with limited mobility and ensure that we continue to enhance the overall comfort of our rooms.Thank you for your constructive insights. We always strive to improve and ensure every guest has a memorable experience, and your feedback plays a crucial role in that process. We hope to welcome you back to the Majestic Hotel Saigon and offer you an even better experience in the future.With appreciation,Dao NguyenDeputy General Manager
by A verified traveler from Saugus
Posted 15 Dec 2024
The staffs have been doing excellent job in service.
Comment from Hotel Management
16 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear KIEN,Warmest greetings from the heart of Saigon!Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team and that the service provided exceeded your expectations. Our staff takes great pride in delivering attentive and thoughtful care to all our guests, and we are delighted that their efforts contributed to making your stay enjoyable.We continually strive to improve and maintain high standards across all areas of our service, and we greatly appreciate your kind recognition of the team's dedication.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to the Hotel Majestic Saigon in the future!With appreciation,Dao NguyenDeputy General Manager
by A verified traveler
Posted 14 Dec 2024
Excellent place
Very nice people everywhere in Vietnam !!!!
Comment from Hotel Management
16 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Zsolt Ferenc,Warmest greetings from the heart of Saigon!Thank you for your kind review! We are delighted to hear that you had a wonderful experience during your stay with us. It’s truly heartening to know that you found our team welcoming and enjoyed the hospitality that Vietnam is so well known for.We sincerely appreciate your feedback and are grateful for the opportunity to have hosted you. We look forward to welcoming you back to the Majestic Hotel Saigon for another memorable visit in the future!With appreciation,Dao NguyenDeputy General Manager
by A verified traveler
Posted 13 Dec 2024
Breakfasts are good. Friendly staffs
Comment from Hotel Management
16 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Michelle,Warmest greetings from the heart of Saigon!Thank you for sharing your kind feedback! We are delighted to hear that you enjoyed our breakfast offerings and the warm service provided by our team. It’s always our goal to make our guests feel welcome and cared for, and we’re thrilled that we were able to meet your expectations.We look forward to having the pleasure of welcoming you back to the Majestic Hotel Saigon for another great stay.With appreciation,Dao NguyenDeputy General Manager
by A verified traveler from Raleigh
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Sang,Warmest Greetings from the heart of Saigon!Thank you so much for taking time to review us positively. It's our true pleasure to learn that you had an excellent experience during your stay with us. We hope to have another opportunity to welcome you back for another outstanding stay at Hotel Majestic Saigon soon.With best regards,Dao NguyenDeputy General Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Akemi,Warmest Greetings from the heart of Saigon!Thank you for taking the time to share your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and comfort you deserve.With best regards,Dao NguyenDeputy General Manager
by A verified traveler from Telluride
Posted 20 Nov 2024
The property had old world charm , nice rooms and great rooftop bar. Also the restaurant had good vegetarian options
Comment from Hotel Management
9 Dec 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear William,Warmest greetings from the heart of Saigon!Thank you for your wonderful review! We are thrilled to hear that you enjoyed the timeless elegance of our property, as well as the comfort of your room. It’s fantastic to know that our rooftop bar provided a memorable experience and that you appreciated the variety of vegetarian choices offered at our restaurant.We truly value your feedback and look forward to welcoming you back to the Hotel Majestic Saigon for another exceptional stay.With appreciation,Dao NguyenDeputy General Manager
by A verified traveler
Posted 13 Nov 2024
The Hotel Magestic Saigon is a wonderful hotel.
Comment from Hotel Management
19 Nov 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Peter,Warmest greetings from the heart of Saigon!Thank you for your kind words! We are thrilled to hear that you had such a pleasant experience during your stay with us. It’s our goal to provide every guest with a memorable and enjoyable visit, and we’re delighted that we were able to meet your expectations.We look forward to welcoming you back to the Majestic Hotel Saigon in the future.With best regards,Dao NguyenDeputy General Manager
by A verified traveler
Posted 10 Nov 2024
No hot water no wifi door doesn’t open doesn’t close no electricity,Hotel for homeless not for tourists
Comment from Hotel Management
11 Nov 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Jimmy,Warmest greetings from the heart of Saigon!Thank you for taking the time to share your thoughts. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short of your expectations.We take your feedback seriously and will investigate the issues you mentioned regarding the room amenities and facilities to ensure they are promptly addressed. Please rest assured that we are working to resolve any concerns to improve our guests' experiences moving forward.We would appreciate the opportunity to welcome you back in the future and provide you with a much more comfortable stay.With best regards,Dao NguyenDeputy General Manager
by A verified traveler
Posted 30 Oct 2024
Everything about this hotel was 5 star. We had an amazing stay. Wonderful staff who did everything to make our stay special.
Comment from Hotel Management
30 Oct 2024 by Dao Nguyen, Deputy General Manager, Hotel Management
Dear Elaine,Warmest greetings from the heart of Saigon!Thank you for such a glowing review! We are truly delighted to hear that your experience at Hotel Majestic Saigon was exceptional and that our team had the pleasure of making your stay memorable.It means the world to us that you felt well taken care of and enjoyed every aspect of your time here. Your kind words inspire us to keep delivering the high level of service that our guests deserve.We can’t wait to welcome you back for another unforgettable stay in the future!With best regards,Dao NguyenDeputy General Manager
