Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Katsushika
Posted 15 Nov 2024
by A verified traveler from morgan hill
Posted 12 Nov 2024
Friendly and helpful staff. Hotel is within walking distance of some attractions.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Team, Hotel Management
Dear Mr/ Ms. Kayvan,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Guest Relations Team, Hotel Management
Dear Mr/Ms. XUAN,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board
by A verified traveler from San Marcos
Posted 31 Oct 2024
Great hotel and centrally located
Comment from Hotel Management
1 Nov 2024 by Guest Relations Team, Hotel Management
Dear Mr. /Ms. Chinh,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board
by A verified traveler from Richfield
Posted 29 Oct 2024
Perfect
Comment from Hotel Management
31 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr./Ms. Andy,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board
by A verified traveler from Fort Madison
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr. /Mrs. Sureshkumar,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board
by A verified traveler
Posted 17 Oct 2024
Good variety of breakfast options
Comment from Hotel Management
18 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr./Ms. Kelvin,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board
by A verified traveler
Posted 14 Oct 2024
Hotel Grand Saigon is in a great location from all of the mayor attraction.
Comment from Hotel Management
15 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr./Ms. Armando,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board
by A verified traveler
Posted 9 Oct 2024
Nothing special about this place
Comment from Hotel Management
10 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr/Ms. Johnathan,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management BoardDear Mr/Ms. Keith,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr. Phi,Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconvenience we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important it is to be of your choice and we want to do the best we canAgain, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, word of mouth from our satisfied customers is the greatest advertising. Thank you and wish to be of service to you more times.Sincerely,
