Ratings based on 23 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024 on Hotels
Pretty comfortable bed but bedding has seen better days. Room was french colonial and cozy. Window overlooked the river for a beautiful sunrise.
by A verified traveler
Posted 18 May 2019 on Orbitz
Very good location. Good food and services. Clean and comfortable room. Just a problem, there are some guests who used the public hallways as their backyard ! They smoked and let their children running around, yelling all the times despite the privacy of other people.
Comment from Hotel Management
21 May 2019 by Mr.Thanh., Hotel Management
Hi,
Thanks for staying Riverside hotel and spending the time to review.Your evaluation is very helpful for us to improve the customer service. Our staff always try our best to provide the wonderful value to our guest.
Hope to see you agian in the near future.
Kinds
by A verified traveler
Disappointing
Posted 1 May 2019 on HotelsChose this place as limited options in Dong Hoi during holiday week. Very ostentatious, but my criticisms echo what other tourists have said.
Positives are location, it is very clean and rooms are nice.
Negatives are it is noisy in the corridors from guests, and service at reception was poor. The breakfast has lots of choice as a buffet but was chaotic being busy with families with children dipping into the food with their hands and food all over the floor. Western choices are limited and no labelling of dishes. It was very unappealing.
Normally hotels respond to criticisms by making improvements, but this hotel seems impervious which is a pity as it could be a lot nicer.
Comment from Hotel Management
13 Jun 2019 by Mr.Thanh., Hotel Management
Dear Sir/Madam
Thank you for your review on your stay at our hotel.We sincerely regret to hear some aspects of your holiday which did not meet your expectation.With all concern, we well noted your contributive ideas and immediately checked and informed the whole team to improve sharply.Thank you for your valued sharing and we do hope to welcome you back to show our better service on your next stay at our hotel.
Best regards
by A verified traveler
Posted 8 Dec 2018 on Hotels
Comment from Hotel Management
13 Dec 2018 by Mr.Thanh., Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler from Rotorua, NZ
Real nice and cost effective hotel next to river
Posted 21 Oct 2018
Pros: Quietness, spaciousness, decore.
Cons: None
Location: Over the road from river. Can watch all the fishing boats sailing in and out. Fishermen using huge nets. Nice restaurant's near by with good food.
Nice quiet hotel. Nice restaurant's near by with food at reasonable prices.
Comment from Hotel Management
13 Dec 2018 by Mr.Thanh., Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Care about animals?
Posted 8 Sep 2018 on HotelsAnimal welfare in this place isn't good, serve turtles and shark fin's in the restaurant. Worse they keep big birds in tiny cages in the boiling hot sun. Sad stuff...
No English speaking staff either so whether intentional or not they were very unhelpful.
Rooms was good as was the wifi.
by A verified traveler
Posted 26 Jul 2018 on Hotels
Nice clean hotel with friendly helpful staff
Comment from Hotel Management
28 Jul 2018 by Mr.Thanh., Hotel Management
thank you sir.
by A verified traveler
Posted 7 Nov 2017 on Hotels
by Julienne
Great Location!
Posted 13 Aug 2017 on HotelsVery nice hotel and great location. A lot of good restaurants just down the road. The bed was a little hard from what we are used to but it's no different from any other hotel we stayed at in Vietnam. The front desk was very helpful and had a great restaurant recommendation.
by A verified traveler
Decent for a night's stay
Posted 24 Jun 2017 on HotelsBreakfast wasn't so good. Most of the food was gone or cold by 8:30 AM. Also, the staff wasn't the friendliest. I asked the front desk person to open a bottle of wine as we did not have a corkscrew and she acted like it was a huge chore. Rooms were very nice, however.
