Ratings based on 27 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2020 on Hotels
We stayed there for 2 nights to visit the caves. The resource’s beach, spacious, very clean swimming pool, and the included breakfast were the surprised addition to our wonderful Phong Nha trip. The services were also exceptional. We have already recommended this facility to our friends back home.
by A verified traveler from Singapore
A reasonable hotel with good customer service
Posted 17 May 2019 on Hotelsby A verified traveler
Posted 22 Apr 2019 on Hotels
by A verified traveler
Empty during 3rd week of November
Posted 25 Nov 2016 on HotelsThe resort is not well maintained. It may have been because we were there at off season, but the beach was very dirty full of debris. The breakfasts was extremely poor. The staff barely understood English (one exception). No room service, no restaurant. The only positive note is that the staff tried to do their best and the property would be nice if maintianed.
Comment from Hotel Management
9 Nov 2018 by Le Nam - Sales Manager , Hotel Management
Thank you for taking your precious time to share the review to us. While we are dedicating to bring the best values to our guest, your feedback definitely took us all attention for it. Please accept our sincere apology for the experience which took you a great discomfort. We do hope to have the privilege to welcome you back and make your stay be as much as perfect. Wish you all the very best.
by A verified traveler
Posted 14 Mar 2020 on Hotels
by A verified traveler
Posted 25 Feb 2020
The personnel was very sweet and friendly. They helped us with with booking a excursion and taxi to the trainstation and would have done everything for us. We only needed to ask. We also got a free upgrade as well.
We were here in the time that the Corona virus was very active in Asia. So it was really quit on the resort. We have only seen 4 other people there during our stay.
The hotel is a bit outdated snd needs some maintenance. But the price was low so we were not that bothered.
by A verified traveler
Posted 23 Nov 2019 on Hotels
by A verified traveler from Australia
Posted 6 Nov 2019
Recommend for who want to have relax time. Good spa, clean room, nice staff. It is not very far from the airport or to center of town but once you are at the hotel, you would hardly want to leave. It is that good.
Comment from Hotel Management
2 Dec 2019 by Hotel Management Team, Hotel Management
Dear Jane,
Thank you for choosing and for taking the time to review your stay with us. We are so thrilled to know that you had a wonderful holiday in our resort and felt satisfied with the service and our staff. We truly hope to welcome you back Baoninh Beach Resort in the near future.
Best Regards,
by A verified traveler from New York
Posted 6 Nov 2019
The rooms were very nice and comfortable. Staff was friendly, had no issue with check in or check out. Was greeted with welcome drinks when arrived to the hotel. Would definitely stay here again
Comment from Hotel Management
2 Dec 2019 by Hotel Management Team, Hotel Management
Dear Mr/Ms,
Thank you for choosing us, and for taking the time to review your stay. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind regards,
by A verified traveler
Posted 15 Mar 2019
Pool area was good. Food was ok. Room was clean and nice.
Comment from Hotel Management
22 Mar 2019 by Le Nam - Customer Service Director., Hotel Management
Dear Valued Guest,
Thank you for choosing us, and for taking the time to review your stay. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards!
