Ratings based on 577 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Checking in and out was quick and easy. Good recommendations for food and music at check in. Breakfast was good with lots of options. Long walk to our room, lights out by our lift. Had to park nearby at public car park.
by A verified traveler
Posted 1 Nov 2024
Extremely friendly and helpful staff, rooms are beautiful, beds are extremely comfortable! Will definitely be staying again 10/10
by A verified traveler
Posted 24 Oct 2024
It’s poor. Need to ores tea sugar towel and no bed sheets che g for 4 days of stay. Expansive breakfast compair to 4&5star hotel.
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 12 Oct 2024
Hotel was comfortable and convenient
by A verified traveler from Ijamsville
Posted 30 Sep 2024
Room a bit dated but clean. Bathroom was modern and pristine. Food available but unfortunately we arrived after they had stopped serving so I can’t rate the restaurant other than it was visually appealing. Convenient to shopping since it is in the heart of the town. Parking was a challenge.
by A verified traveler
Posted 24 Sep 2024
It was wonderful
by A verified traveler
Posted 22 Sep 2024
Upon entering the room immediately hit by loud humming and clanking noise. Talked to the front desk person and asked what could be done for the noise, they offered to send a handy person to check it out while we were out for dinner. After dinner came back to the front desk and they assured me that the noise was from the kitchen fan and would stop as soon as the dinner service was over which would be soon. We went up to our room where we realized there was only one cup for tea. Having had an unfriendly exchange with the front desk, my husband went down for a second cup. While we we’re getting ready for bed the toilet paper holder fell off the wall and I noticed that there was a sticky substance on my bedside table. The noise continued through the night and I was woken many times. In the light of the next day noticed many additional things about the room that were unclean: all surfaces sticky, crumbs on the chair, and the most disgusting was a used bandaid stuck to the headboard.
While checking out I informed the person at the front desk about all the issues. They told me that there were many rooms and I should have requested a room change. I explained that that option wasn’t provided the previous night when I asked about the noise and we didn’t notice most of the uncleanliness until the morning light. The front desk person continued to blame me for not getting a new room. Shocking lack of customer service.
by A verified traveler
Posted 12 Sep 2024
