Ratings based on 2,488 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Charles Otter, Hotel Management
Hi Fraser,Thanks for letting us know you had a great stay with us. We look forward to welcoming you back in the future.Kind regards CharlesGeneral Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Charles Otter, Hotel Management
Dear Emma,Thank you for sharing your feedback regarding your recent experience. I’m truly sorry to hear about your dissatisfaction and would like to provide some clarity on the matter.Your reservation was a pre-paid booking made through Expedia. As per the reservation terms, when you did not arrive for your stay, the reservation was marked as a no-show and automatically cancelled. Since Expedia is your Online Travel Agent (OTA), they are the only party that can assist with any adjustments or refunds related to the booking.Unfortunately, our hotel does not have the authority to process changes or refunds for reservations made through third-party platforms, as we are bound by their policies. I regret that we were unable to assist you directly in this matter.Kind regards, CharlesGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Quiet and peaceful. Nice looking lobby but rooms and hallways need a little update. I’m assuming they are working on it.
Comment from Hotel Management
26 Nov 2024 by Rahul.S, Hotel Management
Dear Erin Collins,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet and peaceful, and that you enjoyed the lobby's ambiance.We also appreciate your comments regarding the rooms and hallways. Please know that we are currently in the process of updating and enhancing various areas of the hotel, and your observations are helpful in guiding our ongoing efforts.We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback plays a vital role in helping us improve. We hope to welcome you back soon and have the opportunity to showcase the upgrades.Thank you again for choosing to stay with us!Best regards,Rahul.S
by A verified traveler
Posted 25 Nov 2024
Clean, convenient access to highways, quiet.
Comment from Hotel Management
26 Nov 2024 by Rahul.S, Hotel Management
Dear Mark Gasparotto,Thank you for sharing your feedback with us! We’re so glad to hear that you found our hotel clean, convenient, and quiet. We always strive to provide a comfortable and peaceful environment for our guests, and it’s great to know that we were able to meet your expectations.Our location near the highways is indeed a highlight for many of our guests, and we're happy it was convenient for you. We hope to welcome you back soon and provide you with another excellent stay.Thank you again for choosing us, and please don't hesitate to reach out if you need anything in the future.Best regards,Rahul.S
by A verified traveler from Edmonton
Posted 25 Nov 2024
We stayed here for the Taylor Swift Concert because of course it was so expensive anywhere downtown. We Ubered to York Mills Subway station (about 9-11 dollars) and hopped on the subway for 4.00. It was a 20 min ride to Union Station and we paid just over 430.00 for two nights.
The places to eat within walking distance and a Starbucks as well. The hotel is really pretty inside the lobby, one elevator out, so the elevator rides were delayed some, but the room was very spacious.
Comment from Hotel Management
26 Nov 2024 by Rahul.S, Hotel Management
Dear Tracey Stoochnoff,Thank you for taking the time to share your experience with us. We’re thrilled to hear that you chose our hotel for your stay during the Taylor Swift concert and that you had a positive experience overall.We’re glad to know that our location worked well for your trip, with easy access to York Mills Subway Station and the convenience of nearby dining options, including Starbucks. We’re also happy to hear that you found our lobby inviting and your room spacious.We apologize for any delays caused by the single elevator, and we appreciate your understanding. We are constantly working to improve our guest experience, and your feedback helps us identify areas where we can enhance convenience.Thank you again for choosing to stay with us, and we hope to welcome you back for your next trip!Best regards,Rahul.S
by A verified traveler
Posted 24 Nov 2024
I was in town with some friends for a couple of nights, and the Pan Pacific Toronto was a great choice for us! It was very clean, the staff was very friendly, and it felt fancy but we felt it was a reasonable price to split! Overall I'd recommend
Comment from Hotel Management
26 Nov 2024 by Rahul.S, Hotel Management
Dear Emma Hart,Thank you so much for sharing your experience with us! We’re delighted to hear that the Pan Pacific Toronto was the perfect choice for you and your friends. It’s wonderful to know that you found the hotel clean, our staff friendly, and the overall atmosphere just right for your stay.We’re especially pleased that you felt it was a good value, and that you would recommend us to others. Your kind words are much appreciated, and they motivate us to continue providing excellent service to all our guests.We look forward to welcoming you back the next time you're in town!Best regards,Rahul.S
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Jody Darby,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and appreciate your positive feedback. It’s always wonderful to know that our guests are pleased with their visit.We also appreciate your constructive comments, and we will continue to work hard to improve in areas that can enhance the guest experience. Your insights are invaluable to us as we strive to provide excellent service and comfort.We hope to welcome you back soon for another memorable stay!Best regards,Rahul.SDuty Manager
by A verified traveler
Posted 23 Nov 2024
We adored our stay! It was close to everything and the beds were really comfortable
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Florence Bouchard,Thank you so much for your wonderful review! We’re delighted to hear that you adored your stay with us. It’s fantastic that you found our location convenient and enjoyed the comfort of our beds—nothing makes us happier than knowing our guests are well-rested and comfortable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Rahul.SDuty Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Bonnie Parker,Thank you for taking the time to share your feedback. We appreciate your honesty and are glad to hear that you enjoyed certain aspects of your stay. We strive to provide an excellent experience for all our guests, and we’re sorry to learn that we fell short in some areas.Your comments are invaluable in helping us improve, and we’ll certainly look into the points you’ve raised. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Rahul.S
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Rahul.S, Hotel Management
Dear David Filewich,Thank you for taking the time to share your feedback. We appreciate your review and are glad to hear that you had an overall pleasant experience with us. However, we understand there may have been areas where we could have done better, and we truly value your suggestions.We strive to continually improve and your input helps us in our efforts to enhance our guests' experience. If you have any specific concerns you'd like to share or areas you feel could be improved, we would be happy to hear from you.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Warm regards,Rahul.SDuty Manager
