Ratings based on 2,479 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Jody Darby,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and appreciate your positive feedback. It’s always wonderful to know that our guests are pleased with their visit.We also appreciate your constructive comments, and we will continue to work hard to improve in areas that can enhance the guest experience. Your insights are invaluable to us as we strive to provide excellent service and comfort.We hope to welcome you back soon for another memorable stay!Best regards,Rahul.SDuty Manager
by A verified traveler
Posted 23 Nov 2024
We adored our stay! It was close to everything and the beds were really comfortable
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Florence Bouchard,Thank you so much for your wonderful review! We’re delighted to hear that you adored your stay with us. It’s fantastic that you found our location convenient and enjoyed the comfort of our beds—nothing makes us happier than knowing our guests are well-rested and comfortable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Rahul.SDuty Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rahul.S, Hotel Management
Dear Bonnie Parker,Thank you for taking the time to share your feedback. We appreciate your honesty and are glad to hear that you enjoyed certain aspects of your stay. We strive to provide an excellent experience for all our guests, and we’re sorry to learn that we fell short in some areas.Your comments are invaluable in helping us improve, and we’ll certainly look into the points you’ve raised. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Rahul.S
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Rahul.S, Hotel Management
Dear David Filewich,Thank you for taking the time to share your feedback. We appreciate your review and are glad to hear that you had an overall pleasant experience with us. However, we understand there may have been areas where we could have done better, and we truly value your suggestions.We strive to continually improve and your input helps us in our efforts to enhance our guests' experience. If you have any specific concerns you'd like to share or areas you feel could be improved, we would be happy to hear from you.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Warm regards,Rahul.SDuty Manager
by A verified traveler
Posted 22 Nov 2024
Everything was great! It was clean, quiet, and smelt great as soon as we walked in! Only downfall was a lack of staff on the Sunday when checking out so we waited for quite a long time.
Comment from Hotel Management
22 Nov 2024 by Rahul.S, Hotel Management
Dear Dominique Romain,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, quiet atmosphere, and welcoming scent upon arrival. It’s always wonderful to know that our guests feel at ease during their time with us.We truly apologize for the delay you experienced during checkout on Sunday. We understand how frustrating it can be to wait, and we appreciate your patience. Please rest assured that we are reviewing our staffing levels to ensure smoother checkouts in the future.We hope to welcome you back soon for another great experience at the Pan Pacific Toronto Hotel!Warm regards,Rahul.SDuty Manager.
by A verified traveler
Posted 21 Nov 2024
Was put in a room above the ballroom wich wasnt aware of until saturday night when the band played till 2 am.phoned lobby numerous times. Havent heard back from management about it
Comment from Hotel Management
22 Nov 2024 by Rahul.S, Hotel Management
Dear Xlexandra Brace,I hope this message finds you well.We sincerely apologize for the inconvenience you experienced during your recent stay at Pan Pacific Toronto . We understand how frustrating it must have been to be unaware of the noise from the ballroom and the late-night band performance. It is certainly not the standard of comfort and relaxation we strive to provide our guests.We deeply regret that your attempts to reach the lobby for assistance were not met with the response you deserved. Please be assured that your concerns are taken very seriously, and we are investigating the matter to prevent such disturbances in the future.I can completely understand how disruptive this experience must have been, and we truly appreciate your patience. Please let us know if you would like to discuss this further or if there is anything we can do to make amends for this situation.We value your feedback and hope to have the opportunity to welcome you back to Pan Pacific Toronto under more pleasant circumstances.Warm regards,Rahul.SDuty Manager.
by A verified traveler
Posted 21 Nov 2024
Spacious rooms
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Melissa,Thank you for your wonderful review! We’re so happy to hear you enjoyed your stay with us. Your feedback is greatly appreciated, and we’ll certainly use it to continue improving our services. We strive for excellence and hope to have the pleasure of welcoming you back for an even better experience next time!"
by A verified traveler
Posted 20 Nov 2024
We had a great experience!
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Kwijung,Thank you so much for taking the time to leave us a positive review. We’re thrilled to hear that you enjoyed your stay at Pan Pacific Toronto Hotel. Your feedback is incredibly valuable to us and helps us continually strive to provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
The hotel was beautiful, including our room. It was very clean, modern, etc. Unfortunately, they were having difficulties with their fire alarms which woke us up twice and we had to evacuate. Because the stairs went outside, once we were able to go back to our room..we had to wait for the elevators—we weren’t offered any other way to get back up.
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Shaelyn, Thank you for taking the time to share your feedback! We’re delighted to hear that you found our hotel and room beautiful, clean, and modern. We truly apologize for the inconvenience caused by the fire alarm issues during your stay. Your safety and comfort are our top priority. Additionally, we will review our procedures to ensure that we provide more timely assistance in situations like this in the future. We hope to have the opportunity to welcome you back for a seamless experience next time.
by A verified traveler
Posted 20 Nov 2024
Great stay
Comment from Hotel Management
20 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Richard, Thank you so much for your kind words! We’re thrilled to hear you had such an excellent experience. It’s always our goal to provide exceptional service, and your feedback motivates us to keep improving. We’d love to welcome you back.
