Ratings based on 97 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montgomery
Posted 13 Aug 2024
Beautiful location, very quiet and peaceful. The wine is very good and the staff is great. When we were checking out, Mary was great, she took very good care of us. She even offered to take my daughter on one last ride on the golf cart. It was a wonderful experience.
Comment from Hotel Management
16 Aug 2024 by Gerencia general vinícola Tres Raices., Hotel Management
Dear Christopher.Thank you for all you comments and suggestions, which will help us to keep improving and working for our guest with the permanent standards.It will be a pleasure to see you again in Hotel casa Raices.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Gerencia general vinícola Tres Raices., Hotel Management
Estimada Martha.Valoramos y agradecemos el tiempo que has tenido a bien dedicar, para analizar nuestros servicios, instalaciones y atención, así como para compartir tu evaluación.Para todos los que laboramos en vinícola Tres Raices, cada comentario recibido, lo tomamos como la inigualable oportunidad de mantenernos en un proceso de mejora continua.Reiteramos nuestro agradecimiento y esperamos nos des la maravillosa oportunidad, de ser nuevamente tus anfitriones y los responsables de generar en ti, una experiencia de viaje inolvidable.Nuevamente muchas gracias.
by A verified traveler from New York
Posted 4 Jan 2024
The vineyard was beautiful. The rooms were well appointed though there was a problem on the lock of our room. Breakfast can be improved.
Comment from Hotel Management
2 Feb 2024 by General manager, Hotel Management
Dear Guest.Thank you very much for the time to give us your comments and experience, which is very important for all the team.Your comments give us the incredible oportunity to know and scale the result of aour activities.Once again thank you very much, and it will be a pleasure see yoy again in this place, your place and your home.Thank you.
by A verified traveler
Posted 22 Dec 2023
Todo es hermoso y la atención ESPECTACULAR
Comment from Hotel Management
2 Feb 2024 by Gerencia general vinícola Tres raices., Hotel Management
Estimado Manuel.Me disculpo en la tardanza de la respuesta, sin embargo es muy valioso poder leer y conocer de tu experiencia, la cual nos motiva y compromete a continuar con un proceso diario de mejora continua.Valoramos y agradecemos el tiempo dedicado de tu parte, para darnos los comentarios, mismos que compartiré con todo el staff. Nuevamente muchas gracias, deseamos y esperamos poder recibirte nuevamente en esta tu casa.Saludos cordiales.
by A verified traveler
Posted 15 Oct 2023
The casitas in the Vineyards are unique and an excellent escape. The staff was very attentive. We will definitely return.
Comment from Hotel Management
16 Oct 2023 by Gerencia Tres Raices., Hotel Management
Dear Marthas.Four all the team of Tres Raices was a pleasure that you stay with us, and our commitmentis being better day to day.Thank you very much for your comments.Best regards.Mr. Héctor AvilaGeneral manager.
by A verified traveler
Posted 12 Oct 2023
We stayed here for a special occasion, my husbands birthday. It is a beautiful setting and the staff were friendly and helpful. I highly recommend it. We will be back.
Comment from Hotel Management
14 Oct 2023 by Gerencia Tres Raices., Hotel Management
Dear Nancy.Thank you very much for your comments, for us is wonderfull read that we were you estrategic partner.Please come back soon, this is your home in Mexico and San Miguel. Please help us and post your comment in our page in facebook and instagram.Best regards.Héctor AvilaGeneral manager.
by A verified traveler
Peace & perfection in Mexican wine country
Posted 30 Sep 2023 on HotelsI hesitate to share how perfect our stay was because it's one of those experiences you almost want to keep a secret. When I booked this hotel, I kept going back to the listing to look at pictures because I almost couldn't believe it was real. I'm here to tell you Tres Raíces is real and it's truly little slice of heaven in central Mexico, about 30 minutes outside of San Miguel de Allende. Me and my husband spent three nights here and could not have been more pleased with the property, the staff, and the food at the restaurant onsite. If you're looking for a picturesque place to disconnect, this is the place to do it.
Comment from Hotel Management
1 Oct 2023 by Gerencia Tres Raices., Hotel Management
Dear Melissa.My name is Héctor, the general magaer, and I had the chance to talk with you and your husband few minutes at the restaurant.Thank you for come to Tres raices, and thank you for be part of our family.I hope to see you soon again in this place yur home in Mexico.Best regards.Héctor.
by A verified traveler
Beautiful 2 night stay
Posted 27 Feb 2023 on HotelsEverything about this hotel was amazing---the rooms, the views, the food and of course the wine! The views from evey angle were breathtaking and very peaceful. The staff were very helpful and kind. The food was delicious and the bed was like sleeping on a cloud. My husband and i had a wonderful time here. Highly recommended.
by A verified traveler
Can not recommend enough. Sheer perfection.
Posted 25 Dec 2022 on HotelsThere was not an element missed in the guest experience at this property. My husband and I travel extensively and I am not sure we have ever stayed at a hotel this perfect.
Comment from Hotel Management
28 Dec 2022 by Hotel Casa Raíces, Hotel Management
We appreciate your comments, every day we strive to make you feel at home. We look forward to your visit soon!
by A verified traveler
Posted 7 Aug 2022
Las instalaciones son de primera, las facilidades y el trato del staff hace una experiencia única.
Comment from Hotel Management
11 Aug 2022 by Jorge Sandoval , Hotel Management
Estimada Luisa Fernanda,
Quiero agradecer que comparta su amable opinión, en referencia a su reciente estancia en Casa Raices Hotel Viñedo.
Estamos encantados de saber que disfrutó de su experiencia con nosotros.
¡Esperamos volver a darle de nuevo la bienvenida!
Reciba un cordial saludo,
