Ratings based on 98 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fresno
Posted 19 Nov 2024
So beautiful resort. You can spend a day to just explore the resort
by A verified traveler
Posted 8 Nov 2024
So the botanical garden is lovely and well worth a visit. The animal enclosures not so good very small. The hotel is well equipped but the staff seem disorganised and badly managed in the lobby area. The luxury room was not distinct enough from the standard rooms to make any considerable difference and the balconys are small and hardly worth it with no seats or table. The food was ok. Room service is only 2 pm till 8pm so not much use to normal people as room service is something usually used after hours not during. Would we stay again, from a platinium members opinion no we would visit the botanical gardens which is 86 baht entrance fee and stay in a different hotel. We asked for an extra bowl with our room service meal and where charged 60 baht for a paper bowl hardly the service expected for renting a luxury room. The hotel grounds are clean the rooms are a little dated but clean. The cleaning staff seem organised. The hotel pools are not sutible for children the shallowest we found was 1.00m and the slide was based in the deep end at 1.80m. The hotel seems more geared towards large tour groups rather than the individual customer
by A verified traveler
Posted 10 Nov 2023
by A verified traveler
Posted 4 Oct 2022 on Hotels
great services, and nice location
Comment from Hotel Management
4 Oct 2022 by Front office Team, Hotel Management
Thank you for your writing a great review. We hope you enjoyed staying with us. Best regards, Front office Team
by A verified traveler
Posted 23 Aug 2022
Better food options the premises. Coffee shop alone doesnt cut it.
Comment from Hotel Management
30 Aug 2022 by Pai, Hotel Management
Dear Karen Thank you for your feedback. We hope you enjoyed staying with usBest regardsFront office Team
by A verified traveler
Posted 14 Jul 2022 on Hotels
room is pretty nice, but service is very poor.
Comment from Hotel Management
30 Aug 2022 by Pai, Hotel Management
Dear Anonymous Thank you for your feedback. We'd like to apologize for your inconvenience. We're going to improve for the better.Best regards,
by A verified traveler
Posted 15 Oct 2019
by A verified traveler
Posted 1 Sep 2019
by A verified traveler from Beaverton, Oregon, USA
Posted 28 Mar 2019
Beautiful setting, lots of gardens. Air conditioning even in the bathrooms. Friendly staff. Delicious breakfast buffet. We had a great stay, just wish we could have stayed longer.
Comment from Hotel Management
31 Mar 2019 by Satawat S., Hotel Management
Dear valued guest,
We would like to say thank you for your feedback on us. we would take every feedback from you to keep and improve our service getting better and better.
Hope you have a pleasant day!
Sincerely
by A verified traveler
Pleasant and special
Posted 18 Feb 2019 on HotelsThe hotel is near a Botanical Garden which is lovely. It is quiet and good to have rest for a short period, with children expecially. But it is away from the city and not good for shopping.
Comment from Hotel Management
13 Mar 2019 by Satawat S., Hotel Management
Dear valued guest,
Thank you for your feedback with us! On behalf of Horizon Village & Resort, we appreciate your comments and suggestions. According to the resort's location, we would like to apologize for inconvenience. By the way, we have the free shuttle bus service arrangement to the city that guest can contact our staff at the front desk. Thank you once again!
Yours sincerely
