Ratings based on 695 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from MANAMA
Posted 28 Dec 2024
First of all check in process took more than 20 minutes! The rooms are pretty outdated
Comment from Hotel Management
31 Dec 2024 by Amin, Hotel Management
Dear Abdulaziz,Thank you for your feedback. We apologize for the delay during check-in and for the outdated rooms. This does not meet our standards, and we’re actively working to improve these areas.We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Qabila Westbay Hotel Team.
by A verified traveler
Posted 12 Dec 2024
Excellent hotel, amazing services, all friendly employees, every minor issue was resolved within 10 mins max, worth the price. Fabulous breakfast buffet. Amazing Hoilday for me and my mother. Thank you Qabila Westbay for having us. 🙂❤️
Comment from Hotel Management
14 Dec 2024 by Qabila Westbay team, Hotel Management
Dear Mir,Greetings from Qabila Westbay Hotel!Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you and your mother had such a fabulous holiday with us. It’s fantastic to know that our services, friendly staff, and quick responses exceeded your expectations.We’re also glad you enjoyed our breakfast buffet—it’s one of our favorites too! Your kind words mean a lot to us, and we truly appreciate you choosing Qabila Westbey for your stay. We would love to welcome you both back anytime.With heartfelt thanks,
by A verified traveler
Posted 3 Dec 2024
Great location and friendly staff.
Comment from Hotel Management
8 Dec 2024 by Qabila Westbay Hotel Team, Hotel Management
Dear Dylan,Thank you so much for taking the time to share your wonderful feedback. We are truly pleased to hear that you enjoyed our prime location and experienced the warmth and professionalism of our team.At Qabila West Bey Hotel, we take great pride in providing our guests with exceptional service and an unforgettable stay. Your kind words affirm that we are achieving our commitment to excellence, and we are deeply grateful for your recognition.We look forward to welcoming you back in the near future.Warm regards,
by A verified traveler from Dhahran
Posted 26 Nov 2024
We had a very pleasant stay.
Comment from Hotel Management
1 Dec 2024 by Qabila Westbay Hotel Team., Hotel Management
Dear Zahrah,Thank you for sharing your feedback! We're delighted to hear that you had a very pleasant stay with us. It’s always a pleasure to know that our guests had an enjoyable experience.We would greatly appreciate it if you could take a moment to fill out the Marriott survey you received via email. Your insights help us continue to provide exceptional service.We look forward to welcoming you again soon!Warm regards,
by A verified traveler
Posted 16 Nov 2024
Arrived on an early morning flight so asked for early check in if possible. Guy at the desk stated we would have to pay another £200 so i said it was ok and we would wait it out until 3pm. Then he advised there was a room available but not what we paid for (city view instead of sea view) that he would do free of charge but if we took it we couldn’t move again even though we weren’t getting what we booked. Booking was for 3 people but room was really only able to accommodate 2. We ended up rearranging the room and putting the 2 twin beds together so everyone could fit. Later told by reception staff this is a problem when booking through third party sites. Half way through the trip we complained to another member of staff who was really good and agreed to change us to the seaview room we had booked. She upgraded us to a suite and included an additional bed. We were told it would be ready in 10 minutes so ran up to repack but in actual fact it took over 2 hours and we missed an excursion we had booked as a result. Overall the hotel is ok. Majority of staff are lovely and breakfast was good. Unfortunately no beach access, beach is 5-10 minutes away and you need to pay a fee to use it. Pool is an indoor pool. In terms of value for money we could have booked one of the 5star hotels across the road for only a few pounds more and had private beach/outdoor pool access. (Hilton/four seasons/sheraton etc). We had family staying at the hilton and facilities there were much better.
Comment from Hotel Management
17 Nov 2024 by Qabila Westbay Hotel Team., Hotel Management
Dear Mina,Thank you for taking the time to share your detailed feedback. We're pleased to hear that you appreciated the kindness of our staff and enjoyed the breakfast during your stay. However, we deeply regret the inconveniences you faced.Regarding the early check-in and initial room allocation, we apologize for the miscommunication and any discomfort caused by the delay. Early check-in and room preferences are always subject to availability, but we understand how this impacted the start of your stay. We also regret the impact of the room transition on your planned excursion and appreciate your patience during the process.We hope to welcome you back again thank you! Best regards,
by A verified traveler
Posted 9 Nov 2024
:)
Comment from Hotel Management
11 Nov 2024 by Qabila Westbay Hotel Team., Hotel Management
Dear Josh,Thank you for your amazing review! We're so pleased to hear you had a wonderful experience at Qabila Westbay Hotel. We value your feedback and would love to hear more through the Marriott survey, which helps us continually improve. If you have a moment, please consider filling it out to share your thoughts.We look forward to welcoming you again soon!Best regards,
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Amin, Hotel Management
Dear Francesco,Thank you for your feedback! We hope that you enjoyed your stay with us and look forward to seeing you again soon!Best regards,Qabila Westbay Hotel Team.
by A verified traveler
Posted 2 Oct 2024
Awesome
Comment from Hotel Management
7 Oct 2024 by Amin, Hotel Management
Dear Mehdi,Thank you for your awesome feedback! We're thrilled to hear you enjoyed your stay. If you have a moment, please consider sharing your thoughts in the Marriott survey sent to your email. We look forward to welcoming you back soon!Best regards,Qabila Westbay Hotel Team.
by A verified traveler
Posted 29 Sep 2024
Everything was exceptional!
Comment from Hotel Management
1 Oct 2024 by Amin, Hotel Management
Dear Zhear,Thank you so much for your kind words! We’re delighted to hear that everything about your stay was exceptional. It means a lot to us that we were able to provide you with a memorable experience. We hope to have the pleasure of welcoming you back soon!Please keep an eye out for the survey from Marriott via email; we’d love to hear more about your stay.Best regards,Qabila Westbay Hotel Team.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Amin, Hotel Management
Dear Ibrahim,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations. We would love to learn more about how we can improve and provide you with a better stay in the future.If you have any specific comments or suggestions, please feel free to share them with us. Your feedback is important, and we hope to welcome you back soon for an improved experience.Best regards,Qabila Westbay Hotel Team.
