Ratings based on 207 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Erica Cunanan, Hotel Management
Dear Mr. Nehman,Thank you for taking the time to rate us. We hope to see you again!
by A verified traveler
Room is too small
Posted 15 Jun 2024 on HotelsHonestly the room was very small. The price is too high for such hotel room.
Comment from Hotel Management
19 Jun 2024 by Erica Cunanan, Hotel Management
Dear Mr. Anas,Thank you for staying with us and sharing your feedback. We apologize that the room size did not meet your expectations and that you found the price to be high. Please know that our pricing is competitive and reflects market standards. However, your comments are valuable to us, and we will take them into consideration as we strive to improve our offerings.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Erica, Hotel Management
Dear Mr. Faten,Thank you for taking the time to rate us! We hope to see you again soon.
by A verified traveler
Posted 9 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Alex,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.
by A verified traveler from Burlington
Posted 23 Apr 2024
a good hotel in very good area
Comment from Hotel Management
23 Apr 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Mustafa,Thank you for staying at our hotel and for sharing your review.We are glad to know that you enjoyed your journey with us.We hope to see you soon again.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Mohsin,Thank you for staying at our hotel and for sharing your excellent review rating about your experience with us.We hope to see you soon again.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Mohamad,Thank you for staying at our hotel.We hope to see you soon again.
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Ovigweraye,Thank you for staying at our hotel and for sharing your excellent review about your experience with us.We hope to see you soon again.
by A verified traveler from Hawally
Posted 2 Jan 2024
Hotel lobby noisy, staff and management don’t care at all, very disturbing at night late , screaming kids and no one care, food breakfast very mediocre, checkout operator don’t speak English well didn’t send doorman for the bags had to get them myself, room cleanliness not that good even though I tipped daily.
Comment from Hotel Management
6 Jan 2024 by Khalil Khnaisser, Hotel Management
Dear Mr. Fadi,Thank you for staying at our hotel.However, we regret to hear that we didn't meet your expectations in terms of buffet breakfast, room's comfort and cleanliness. Hence, investigation was conducted to verify the source of the complaint and we found out that a family with their kids were checking in late night and which caused this disturbance. Moreover, our operator speaks good English and he understood your request for luggage assistance, and he conveyed the message to our bellman. Unfortunately, our Concierge team were engaged with a big group of rooms departing at the same time of your request and which caused this delay. We are really sorry on that. As for our buffet breakfast, it includes a wide selection of cereals, dairy products, pastry such as croissants, donuts, live station such as pancake, waffles, omelets, eggs station, Arabic and International food from foul, manakish, salads, cold dishes to hot dishes, fruits and desserts to cover all guests' tastes. Furthermore, your feedback about our room's cleanliness was forwarded to our Executive Housekeeper for his readiness.We hope that you will give us another opportunity to welcome you back at our hotel and make it a memorable stay.Best regards,Khalil KhnaisserRooms Division Manager
